Internet & Home Phone
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Terminated Account

I requested my internet account terminated in September but I am still being billed. I reached out to Telus via phone and chat 4 or 5 times but I was still billed twice since I called for termination

Issues with Fibre Optic - New Build

Hi Telus Community,We recently built a house and prepared for both ISP (Telus and Shaw). That being said, we’ve had non stop issues with the fibre optic cable. We’ve even had it redone once. That being said, our longest stretch with constant internet...

nora_okgn by Just Moved In
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Telus Pricing

Just looked at my bill, I am paying $236 a month for internet 75, tv and phone. I dont have the top tier of tv and the most basic phone. My internet is spotty at best and slow, some days it hits it speed other days it isnt even close. Does anyone els...

jonbar3 by Just Moved In
  • 633 Views
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  • 1 kudos

Resolved! Returning equipment

My elderly friend has moved into a nursing home. I have a bag of Telus equipment that she asked me to return. I don't know how to do this. The local store doesn't accept, I was on hold with Telus for over two hours yesterday, again today requested a ...

Mayfirst by Just Moved In
  • 770 Views
  • 1 replies
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Ethernet wall ports not working

I just moved into a new apartment with a telus modem pre-installed that has 4 ethernet wall ports and 4 corresponding ethernet cables that lead to the telux box. When I connect all 4 cables into the modem and I connect my PC to one of the wall ports ...

nhcho by Just Moved In
  • 649 Views
  • 2 replies
  • 0 kudos

Resolved! Adding a Wifi Extender to Garage

I have a Wifi 6 (Boost2) connected to my NAH. I also have two older Telus Wifi Boost devices (white squares on a stand). What I would like to do is use one of these Wifi Boosts as a wifi extender (without an ethernet connection) to extend the range o...

JStars by Organizer
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  • 6 replies
  • 0 kudos

Inside Wiring Help

If I called Telus would they be able to send a technician for a small wiring job?Asking here before I try call and be hold for 20+ minutes (basing on times in the past).We are living in an old house and there is coax going from the Telus modem up thr...

Port Forwarding set-up on T3200M issues

I am familiar with how port forwarding works but recently on my T3200 M router I see a large number of entries (over 20) for port fowarding for a raspberry pi I set up these are TCP settings . I have to remove them manually. I understand the software...

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