Internet & Home Phone
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port forwarding

how do I enable advanced settings to get to port forwarding? whenever I try to find an answer online they all say to enable advanced settings but i only have system info, broadband, wireless, easymesh, and smart home. what do i do?

ry665 by Neighbour
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  • 2 replies
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Asking for ID over the phone

Out of curiosity, what is the reason that when you phone in to set up a new account they ask for several pieces of ID including, in my case, drivers license and passport # to check your credit score, but when you open the account online you only need...

N81 by Neighbour
  • 714 Views
  • 1 replies
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Resolved! Delete Offline Devices List on Boost?

This has been bugging me for awhile. Logging into Telus Boost, under "Connected Devices - Offline Devices", there is a list of 237 devices. I know what these devices are. Some of them are my laptop with an old device name, friends & family that have ...

Outage

I live in Kelowna (Upper Mission) and my home internet has been down since 11:36 am. Anyone else experiencing this? I’ve unplugged/restarted everything dozens of times and been waiting for a callback from Telus for hours.

Computer interconnectivity

All three computers on my wifi network connect to the Internet without problems, but most of the time they don't see each other on the network. I've had a systems expert dig through all the network settings, but nothing works for more than a few minu...

HVK by Neighbour
  • 341 Views
  • 1 replies
  • 0 kudos

Cannot reach my smart hub from outside network

I have switched from a shaw cable modem to the Telus wireless smart hub service and cannot get peer to peer conectivity to my network/router. What I am attempting to do is to connect to internal services in my network for VPN, IP Cameras, SSH, Web Se...

markp by Neighbour
  • 491 Views
  • 2 replies
  • 0 kudos

Call screen failure

So I have activated call screen to prevent fake spoofed scam calls. It has worked amazing until one passed through and woke everyone up today. It does not even show up in the call screen log online. All the other previous scam calls did not. Is there...

Bridge mode and optik on Telus Wifi Hub

Hi, I have a T3200 in bridge mode and use my own gear for routing, DHCP, etc. I also have an Optik box that's plugged into a port on the T3200 and it works just fine. Telus just sent me the white Telus Wifi Hub to replace the T3200 as I now have the ...

dbor by Organizer
  • 969 Views
  • 3 replies
  • 0 kudos

Telus refusing service and hanging up on me

My entire neighborhood with all my neighbors around me have been upgraded to fiber, all the houses are built the same, they are townhouses. The previous homeowner refused the wire upgrade, but I had an electrician come and confirm that yes, my house ...

Glenn_G by Neighbour
  • 390 Views
  • 1 replies
  • 0 kudos
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