TELUS Neighbourhood

It took over a month and 14 customer reps + a technician to migrate to Fibre (in the process, they managed to disconnect my home phone for 3 weeks, too).  I was ready to quit then, but I decided to give a chance after one customer rep seemed to have ...

I have been Telus customer over 22 years.  CAN TELUS HAVE A SPECIFIC AGENT CONTACT ME BY EMAIL?  It is so excruciatingly difficult to resolve anything with Telus.  I spent hours after hours on the phone and when finally ONE agent could help me proper...