After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
First, it is NOT the phone that is the issue. When you try to call the landline you get a message "this customer is not taking calls right now" or " the number you have dialed is not in service". My parents just moved to a retirement home, they wante...
Called 3 times, wait almost an hour each time. When finally got through, agent acknowledged billing issue due to "back end office system enhancement", assured me she would follow up. Sent a couple of follow up request emails, issued not resolved, and...
I have two boosters and have tried for MONTHS and MONTHS to re-attach them and no success. I have the disc shape boosters. It only came with one ethernet cable. The problem is my app doesnt respond after i connect the 1st booster, and locate the boos...
We have moved into a rental that is supposed to have internet access. Is there anything missing from the picture because the password won’t work
Looking for help with my Wifi. I called tech support and the individual was unable to help me. I have a NVIDIA GEFORCE NOW account that is unable to be accessed on my home WIFI. I am able to use it when I'm gone for work and use other public or priva...
I just moved, I registered everything with Telus. They said that it was plugged in play now going on six days talking to five different tech-support people wasting multiple hours of time trying to get this red light issue resolved on my modem. I have...
I'm on Telus internet for good 50mbps account. Router is a Telus WiFi hub, my IP as according to the router is 10.80.244.x, but when I browse any web pages, there's a transparent proxy that redirects the traffic to me. This anonymizes my identity but...
I am reaching out regarding my 2-year contract at $55 per month, which has not expired or been modified. However, I was unexpectedly charged $65 last month without any prior notification or explanation. Additionally, I have been unable to reach a liv...
Looking to find out when outside electrical box will be removed from our driveway after installation of Fibre optic cable.
Land line use as back up / hardly use / no sound keep flashing happened few months back / automatically back normal / now happen again for few weeks / I call in tech support said wire inside house wrong if fix telus have to charge what could i do / g...
