After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
On Sept 3, 2024 a Telus agent phoned about a request to transfer my daughter internet service in another city. I told the agent she had already moved and service has been moved. The agent proceeded to tell us that this call was about discontinuing se...
I am not receiving any email to register my telus app
My internet started to have connectivity issues after renewing my plan from Telus 75 to Telus Internet Plus. Some adjustments including a second copper line to my house were made in the spring. The issues at that time were 3-4 30-60 second outages pe...
Recently our home phone has been dropping calls. We are in the middle of a call and the phone drops the call. This has happened at least 6 times now.Telus says it because there was an outage in our area a few days ago but it is still happening. Surel...
I am having issues with my Sonos speakers. They have issues on the 5G band on this router, so I have moved them to the 2.4G band.But, the Sonos speakers now are only accessible to other devices that are using the 2.4G band. I can't connect or control...
Hello,I'm reaching out as a new Telus customer facing significant challenges with my internet installation. About two weeks ago, I created an account and scheduled an installation appointment after confirming service availability at my address. Howev...
Hello,I just upgraded my wifi plan from 500mbps to 3000mbps, but it keeps saying "Activating" on the plan. Whenever I check my plan it is still on 500mbps, so I'm not sure what's going on or how long I need to wait for it to change. Does anyone know ...
@TELUS_Support Telus offers the worst customer support service I have experienced so far. I really wish I hadn't signed up with Telus for my mobility and home services. Spoke to customer service about missing porting credits ($30/month for 12 months)...
Hi, I have tried everything offered on the Telus self-help site to restore my wifi network but it still won't work. It's not my devices, it's the network itself. Can anyone help?
Why does when porting a landline from TELUS local landline numbers that call the ported number get a "this number is disconnected" message yet when calling from a cell or outside the the local exchange the numbers can connect
