It's frustrating for sure. Here's how I resolved my problem. Using the connect app I forgot my boosters. Meaning I deleted them. Then I rebooted my modem and on the modem I turned off the wireless from the router web page. Then I reinstalled my boost...
I have the same problem and have tried the same solutions with no luck. Just wondering if you have had it resolved. Also, as per A-B Community Manager is the Mobility team the right Department to call seeing that this is an App problem?
When given options that don't relate to what you need I always just answer "Live Agent"That gets the service to at least recognize you need to talk to a real person
