User Profile
Bearsfan
Friendly Neighbour
Joined 2 years ago
User Widgets
Contributions
Re: Cannot Link Telus Home Assistand to Alex or Google Home
Same here. Voice commands stopped working few days ago. Unlinked and tried relining to google home and alexa apps. Just keep getting error messages to try again. Telus support was no help. They sent me a link which directed me to.... guess what? Try again. Ridiculous.2.7KViews1like0CommentsWireless network
Strange things happening. I have had my routers wireless turned off for years with booster network connecting my devices. Everything been working fine. Telus connect showing boosters and devices connected to them. Also google home with Telus optik boxes connected via Telus home assistant. All of these working through Alexa with voice control working perfectly, again for years. Lately I noticed Telus connect not showing the boosters and showing wireless network as the one turned off at the router. Also, all TELUS optik boxes on google home and Alexa app are shown as offline, even though they are working. Cannot use voice commands. All devices are connected to the booster (steady blue light) wifi as per info via my phone. Rebooted modem, reinstalled boosters but connect app just does the circle thing forever. unplugged everything and rebooted but still the same. Very frustrating. Any thoughts out there?697Views0likes1CommentRe: Telus connect app will not load device tab
It's frustrating for sure. Here's how I resolved my problem. Using the connect app I forgot my boosters. Meaning I deleted them. Then I rebooted my modem and on the modem I turned off the wireless from the router web page. Then I reinstalled my boosters. First obviously the one hardwired to the modem. You'll need all the admin password. Follow the instructions on the Connect app for installing boosters to your network. It takes a while for it to reboot to solid blue light so be patient. Then I installed the 2nd booster at a remote location. Again follow the instructions from the Connect app. Leaving the modems wireless off I then reconnected all my devices to the boosters. It worked and all my devices now appear on the connect app.9KViews0likes0CommentsRe: Telus connect app will not load device tab
I have the same problem and have tried the same solutions with no luck. Just wondering if you have had it resolved. Also, as per A-B Community Manager is the Mobility team the right Department to call seeing that this is an App problem?8.9KViews1like4Comments