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Wilt129
Neighbour
Joined 3 years ago
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Service cancellation
Hi, I called telus last week asking to cancel my service on December 3rd 2024, I told the agent that I would like to cancel immediately. However, I still got a bill for December two days later, the service still show up in my TELUS app, I didn't receive any confirmation email except an instruction to return my equipment, didn't receive a final bill for cancelation fee etc., and my TELUS internet is still working. Does this mean the agent didn't cancel the service for me?730Views0likes1CommentScammy door to door salesman
Two months ago I switched both my home and mobile service to Telus as the door to door salesman quoted me $115/month for 3 phone lines and $73/month for home service including TV and security camera, claiming they were "free" which seemed too good to be true. And turns out, it is. When the bills came, the price become almost $180/month for three phone line and $120/month for home service with telus charging $35/month on optik tv and $33/month on a security camera and two smart plug. Are there anything I can do about this? I would love to be able to cancel this outrages plan without cancellation charge but knowing Telus I know it's unlikely. At the very least I want to file a complaint on that sales rep for misrepresenting prices.2.9KViews0likes1Comment