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Outside Country Trying to cancel internet service

scott567
Just Moved In

Hi!
I'm currently outside country already moved out, and have returned my internet device via package mail sent back.
And I'm trying to cancel my internet service, I haven't used any of your service but has been charged last month too.
I'm simply trying to stop this, but I can't due to your only way of cancellation is through phone. I tried X to communicate and they told me phone call was the only way. Different time zone and international call are hard to reach you guys out, and I have been calling the number that assistant on X gave me, but the call wouldn't be picked up. Please, Please tell me how to cancel this immediately. Thanks

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi there, can you send us a private message so we can look into this with you?