Outside Country Trying to cancel internet service

[scott567]

Hi!
I'm currently outside country already moved out, and have returned my internet device via package mail sent back.
And I'm trying to cancel my internet service, I haven't used any of your service but has been charged last month too.
I'm simply trying to stop this, but I can't due to your only way of cancellation is through phone. I tried X to communicate and they told me phone call was the only way. Different time zone and international call are hard to reach you guys out, and I have been calling the number that assistant on X gave me, but the call wouldn't be picked up. Please, Please tell me how to cancel this immediately. Thanks

[TELUS_Support]

Hi there, can you send us a private message so we can look into this with you? 

[scott567]

Hi!
I just received another bill.
I have returned all my gear regarding home internet, and still outside country.
I can't even reach your website, and couldn't log in to see detail about the bill.
Phone cancellation to me is a hard option due to different time zone and was hard to reach, I have tried. 
Is there a way to cancel this, Please.

• Bill month: December
• Account number: (Removed account info)
• Total due, if received by January 1, 2025: $84.00
• Your bill’s total will be withdrawn automatically through pre-authorized payment.

[TELUS_Support]

Hi there, we will send you a private message.