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FrustratedTelu1
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Joined 2 years ago
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Re: Connect App - Not connected to Home Network
Login to your modems GUI by entering the IP address. The user will be: admin Password will be written on the modem. Make sure you use the admin password not the network one. You can also find the ip address on the modem. Just enter it in any browser and it will bring up the interface.8.1KViews1like0CommentsConnect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" Well...... I have rebooted my ONT Factory Rest my Wifi Hub Deleted and Factory Reset my 2 Boosters Deleted the Connect App and reinstalled on both Android Phone and Ipad Connected to the factory Wifi Nothing.....same message. I am unable to add boosters, change their name, change the SSID name or password or control anything else on the network. I know I can connect directly to the HUB with the GUI to change the SSID and password but there is no method of changing the booster names. You used to be able to enter the IP address for the booster and enter the Booster GUI but not it just redirects to the Modem GUI. I've searched the net and have found instances of this problem as far back as 2021!! Come on Telus, get it together! I am open to any suggestions!!Solved23KViews3likes65Comments