Internet & Home Phone
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Amazon Prime Activation

Wondering if anyone else has seen this error while attempting to activate Amazon Prime though Stream+. You already have an active Prime membership on this account.Existing Prime members are ineligible for this offer. I have an existing Prime account ...

Hostylz by Neighbour
  • 332 Views
  • 2 replies
  • 1 kudos

Resolved! Router default password for router

I can login to my gateway (.62) using the default password, but when I try to login to the router (.254) it doesn't work.I've tried resetting passwords, but no luck... any ideas? I need to configure my route's firewall. thanks in advance! (I use fibe...

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FTTH in Ontario

Hi All, I've just seen the announcement that Telus is bringing Fibre to the Home to Ontario and Quebec. I was wondering if this is piggy-backing off Bell, or is this a separate network - like Rogers FTTH in Ontario. On this note, is Telus FTTH in Ont...

WIFI 7?

Today windows 11 wants to install an optional update which includes WIFI 7.Here I was just getting used to WIFI 6 which came with Telus. Unable to say what the difference is in a home network.I suppose it is akin to 5G cell service over 4G or 3G. All...

Rocky3 by All-Star
  • 404 Views
  • 1 replies
  • 0 kudos

Unwanted service

I just realized I’ve been being billed for a service since last February that I’ve never used when I tried to cancel it. They told me there would be a disconnection fee. I never wanted cable never used cable and now they expect me to pay to cancel it...

Fedup2 by Neighbour
  • 205 Views
  • 1 replies
  • 0 kudos

Telus Internet Cancellation Issues

Too long to read? I spoke to 5 different representatives and called Telus 3 days ago to cancel my service and it is still not cancelled- I'm no longer on a contract and only month to month- this should not be difficult to cancel. Telus purposely make...

mthai411 by Neighbour
  • 639 Views
  • 2 replies
  • 0 kudos

Whack-a-doodle fibre install

I am in a 4-plex strata, and everyone has TELUS fibre internet. My install was done properly but the other 3 the installers did not pull fibre to the units like they should have. Instead they installed the equipment in the demarcation room where ther...

Why is it impossible to Change internet/TV Plan

My 2 year promotion on my internet and TV deal expired in June/July, I have been trying for the past month to change it. I have tried all the suggested methods in the website login and the app. I have been left hanging for 2 days just to have a messa...

Broad54 by Neighbour
  • 210 Views
  • 1 replies
  • 0 kudos

Internet keeps getting delayed on the day

I have been waiting for my telus home internet appointment for 3 weeks now. I keep getting texts on the day telling me its been move back to x date. This is becoming frustating taking days off to have my internet installation just for it to be cancel...

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