Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Anyone Else Getting Horrible Customer Service?

My internet has been having problems with intermittently dropping out, and dealing with Telus to get it fixed has been an absolute nightmare. I've called 6 times, and spent over 8 hours on the phone, but nothing gets done. One phone call the rep star...

Nick3 by Neighbour
  • 563 Views
  • 1 replies
  • 2 kudos

Wifi disconnection

My wifi disconnects everyday at various times. It seems to happen about 1~5 times a day. This has been going on for a few months now.

kis7517 by Neighbour
  • 470 Views
  • 2 replies
  • 0 kudos

Resolved! Network - some features unavailable

Hey folks, curious if there's an issue with Telus or just my equipment. I was having issues this weekend with my network cutting out and it got to the point that I had to restart my modem by unplugging (Connect app restart wouldn't work). After doing...

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Fibre install question - house

I know there are a boatload of posts on this, but I still can't quite figure it out. We did renos on a couple of years back and I asked them to install new cable runs from the utility closet in the middle of the house to the box outside the house (de...

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410443-ts booster doesn't register devices

My post was archived in less than a week.Anyways, the suggestion was to called Tech Support. They tried to help but couldn't really figure out the issue. They gave me some ideas though and I managed to resolve after. As mentioned, the web admin of th...

jmalm by Neighbour
  • 279 Views
  • 0 replies
  • 1 kudos

Telus Fiber and third party router

Hey everyone, I have been struggling with this. I have the Telus fiber that comes into a nokia ont xs-250x-a modem. From there it goes into a Telus Network access hub. Then to my third part tp-link wireless router. The speed is fine for 10 minutes th...

Ethernet switch stopped working

I have been using the TP-Link TL-SG105 Ethernet switch for 18 months now without any issues. The it plugs into the ethernet jack in the wall and then into my various devices such as my TV and my Optik PVR. A few days ago I woke up and found that it r...

Citizen by Neighbour
  • 825 Views
  • 4 replies
  • 0 kudos
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