Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Streaming question

I am streaming with my TELUS app, I was getting certain channels for about 3 months, now that channel is showing locked.when I scan the QR code it say to change my subscription for BC, AB and QC only i live in Ontario, how do I go about getting this ...

Mon by Neighbour
  • 280 Views
  • 1 replies
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Telus 3GB Internet Problem

To whom it may concern,Last month, I got Internet 3GB plan with Telus. Since the start of my service, I have encountered more than six interruptions, which has been quite frustrating.Optik TV and Telus Internet Security has added to my account twice ...

Resolved! What a joke Telus is1

I’ve been a loyal Telus customer for about 40 yrs. They send me a message saying renew your plan with us and get free equipment upgrade. The equipment I have is about 15 years old. So i called in and did that. The rep i spoke to said, ‘you will be ge...

Downed wire outside of my house

I move to a old house and a couple years ago I called telus to tell them that the old wire was on a facia and not sturdy and i hoped they could disconnect before it let go. Long story short, they never came. fastforward to now, what was holding the w...

Dbabz by Neighbour
  • 447 Views
  • 3 replies
  • 0 kudos

old emails

Hi Not sure if this is the right board but does anyone know how to look at old WEBMAIL emails ? I want to look at some from 2016 from before the migration to Gmail Thank you

Home Wi-Fi Quarantine

I don't believe this exists in connect app as of now, but it would be nice to have a quarantine feature. Any new device connecting to the network being unable to access any data over the Wi-Fi until it is approved in the app by the client would reall...

Telus not connecting to wifi on TV box

My family moved a month ago and we received a new tv box and wifi hub. Everything connects fine- phones, laptops etc. However, the wifi does not seem to be connecting to our TV. I can watch channels fine, but I cannot watch netflix, amazon prime, app...

Bridging + MoCa?

I just moved to a new place and set up 1 Gig home internet with Telus. The fibre comes into the ground floor of our 3-level townhouse, but ideally I'd like to have a wired connection to the second floor, where my home office and NAS will be located a...

bar_foo by Neighbour
  • 1194 Views
  • 8 replies
  • 0 kudos

Arborist Hit Fibre Optic Cable

We are trying to get ahold of Telus yesterday and today to no avail. Our arborist hit an optic cable that wasn't even 6" in the ground along a tree line. The grinder then pulled approximately 30-40ft of line out. Anyone know of a direct way to get ah...

Reef1981 by Neighbour
  • 191 Views
  • 0 replies
  • 0 kudos
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