Too long to read? I spoke to 5 different representatives and called Telus 3 days ago to cancel my service and it is still not cancelled- I'm no longer on a contract and only month to month- this should not be difficult to cancel. Telus purposely makes it impossible. The only solution I have been provided is that they would pay any cancellation fees to Rogers to remain with Telus- after this ordeal I never want to deal with Telus again.
I have been trying to cancel my Telus internet for the past 3 days without any luck and I'm beginning to realize that Telus purposely makes it extremely difficult for customers to cancel. I called on Saturday to cancel my service, while speaking to a representative #1 the line got disconnected, I waited and never received a call back. I called back and waited an hour to be put through to the next rep #2, only to be told that only rep #1 could cancel my service and to wait for him to call me back (without any way to reach him). I waited 4 hours and did not receive any calls. I called back and spoke to rep #3 and was told the same, that rep #1 is working on cancelling and will call me back. I waited and did not receive a call. So I called back, while I was on the line waiting rep #1 called and left a voicemail, however it did not contain any details and all I heard was background noise. I called back on Sunday and was told the same by rep #4 that rep #1 would call me back or cancel my service and send me an email. On Monday I waited by the phone and did not receive any calls or any emails. I called back on Monday and rep #5 told me that she will cancel my service and send me an email within the day. I have still not received confirmation my service is cancelled. Why was I told by 3 different reps that only the first rep can cancel my service when the rep on Monday was supposedly able to do it? I was offered deals from Telus to stay and that they would pay to cancel my service with Rogers, however after this ordeal I never want to deal with Telus again.
