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I am unable to cancel my Disney+ subscription.
In January 2025, I tried to cancel a Disney+ subscription. When I tried to cancel though My Telus, the website would not allow me to . I sent an email to the Telus Problem desk which offered a 3 day response promise, I did not receive a response. I phoned twice hrough tech service and was transferred to someone who assured me that the cancellation would be implemented. I just noticed that I have been charged for the last 7 months on my credit card for a service I don't want, nor have I used it. I need help!
djj47
4 months ago Place Home Services
75Views
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1Comment
Telus Internet Cancellation Issues
Too long to read? I spoke to 5 different representatives and called Telus 3 days ago to cancel my service and it is still not cancelled- I'm no longer on a contract and only month to month- this should not be difficult to cancel. Telus purposely makes it impossible. The only solution I have been provided is that they would pay any cancellation fees to Rogers to remain with Telus- after this ordeal I never want to deal with Telus again. I have been trying to cancel my Telus internet for the past 3 days without any luck and I'm beginning to realize that Telus purposely makes it extremely difficult for customers to cancel. I called on Saturday to cancel my service, while speaking to a representative #1 the line got disconnected, I waited and never received a call back. I called back and waited an hour to be put through to the next rep #2, only to be told that only rep #1 could cancel my service and to wait for him to call me back (without any way to reach him). I waited 4 hours and did not receive any calls. I called back and spoke to rep #3 and was told the same, that rep #1 is working on cancelling and will call me back. I waited and did not receive a call. So I called back, while I was on the line waiting rep #1 called and left a voicemail, however it did not contain any details and all I heard was background noise. I called back on Sunday and was told the same by rep #4 that rep #1 would call me back or cancel my service and send me an email. On Monday I waited by the phone and did not receive any calls or any emails. I called back on Monday and rep #5 told me that she will cancel my service and send me an email within the day. I have still not received confirmation my service is cancelled. Why was I told by 3 different reps that only the first rep can cancel my service when the rep on Monday was supposedly able to do it? I was offered deals from Telus to stay and that they would pay to cancel my service with Rogers, however after this ordeal I never want to deal with Telus again.
mthai411
2 years ago Place Home Services
2.4KViews
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2Comments
Bad Solving Technical Issues
I am frustrated right now with Telus, and I just want to cancel the contract with them as soon as possible. The thing is today is the 3rd appointment to re-install the moved service so far. And nothing has been installed nor fixed. The 2 last visits, all the tech guys said the same thing about the Wires are broken, damaged, there's no signal connecting to my place from outside. And today as well. Unfortunately, I am on the 2-year contract with them. But I think I have the rights to cancel it since this is their own responsibilities. When I booked the 3rd appointment, I texted with every single customer service helper about making sure everything's alright and ready to get installed. They all replied with the 'assurance'. I actually believed it. And here it is. There has been no internet for my family for a month already.
chithiendd
4 years ago Place Home Services
3.2KViews
0likes
1Comment