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5 Topics

I am unable to cancel my Disney+ subscription.
In January 2025, I tried to cancel a Disney+ subscription. When I tried to cancel though My Telus, the website would not allow me to . I sent an email to the Telus Problem desk which offered a 3 day response promise, I did not receive a response. I phoned twice hrough tech service and was transferred to someone who assured me that the cancellation would be implemented. I just noticed that I have been charged for the last 7 months on my credit card for a service I don't want, nor have I used it. I need help!
djj47
4 months ago Place Home Services
80Views
0likes
1Comment
Issues w cancelling stream+
I really liked the bundling but I need extra features that the Telus package can't offer - specifically I need to add members who aren't living in my household. I'm trying to cancel my subscription but no matter what reason I provide, clicking the Cancel Subscription button does nothing.
AlleyCat
5 months ago Place My Account
53Views
0likes
1Comment
Telus Internet Cancellation Issues
Too long to read? I spoke to 5 different representatives and called Telus 3 days ago to cancel my service and it is still not cancelled- I'm no longer on a contract and only month to month- this should not be difficult to cancel. Telus purposely makes it impossible. The only solution I have been provided is that they would pay any cancellation fees to Rogers to remain with Telus- after this ordeal I never want to deal with Telus again. I have been trying to cancel my Telus internet for the past 3 days without any luck and I'm beginning to realize that Telus purposely makes it extremely difficult for customers to cancel. I called on Saturday to cancel my service, while speaking to a representative #1 the line got disconnected, I waited and never received a call back. I called back and waited an hour to be put through to the next rep #2, only to be told that only rep #1 could cancel my service and to wait for him to call me back (without any way to reach him). I waited 4 hours and did not receive any calls. I called back and spoke to rep #3 and was told the same, that rep #1 is working on cancelling and will call me back. I waited and did not receive a call. So I called back, while I was on the line waiting rep #1 called and left a voicemail, however it did not contain any details and all I heard was background noise. I called back on Sunday and was told the same by rep #4 that rep #1 would call me back or cancel my service and send me an email. On Monday I waited by the phone and did not receive any calls or any emails. I called back on Monday and rep #5 told me that she will cancel my service and send me an email within the day. I have still not received confirmation my service is cancelled. Why was I told by 3 different reps that only the first rep can cancel my service when the rep on Monday was supposedly able to do it? I was offered deals from Telus to stay and that they would pay to cancel my service with Rogers, however after this ordeal I never want to deal with Telus again.
mthai411
2 years ago Place Home Services
2.4KViews
0likes
2Comments
Order Processing
I ordered an iPhone 13 two weeks ago in the mobile store. It has still not shipped and no indication the order has moved past the initial stage. No update since December 4th in order status page. I’m a business account so waited on hold for over two hours yesterday only to have the rep who finally answered transfer me to another department that was closed. Call disconnected! I have called multiple times to varying phone numbers I’m given to check order or cancel so I can just go to a store and pick up a phone as I need the replacement. I can’t seem to get the right department, or perhaps it doesn’t exist for business customers. How do I cancel an order that has not been fulfilled? Ship time was supposed to be max two weeks, and it has not even processed yet.
Solved
RkInsight
3 years ago Place Mobility
4.8KViews
0likes
1Comment
Bad Solving Technical Issues
I am frustrated right now with Telus, and I just want to cancel the contract with them as soon as possible. The thing is today is the 3rd appointment to re-install the moved service so far. And nothing has been installed nor fixed. The 2 last visits, all the tech guys said the same thing about the Wires are broken, damaged, there's no signal connecting to my place from outside. And today as well. Unfortunately, I am on the 2-year contract with them. But I think I have the rights to cancel it since this is their own responsibilities. When I booked the 3rd appointment, I texted with every single customer service helper about making sure everything's alright and ready to get installed. They all replied with the 'assurance'. I actually believed it. And here it is. There has been no internet for my family for a month already.
chithiendd
4 years ago Place Home Services
3.2KViews
0likes
1Comment