Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1818 Views
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 14425 Views
  • 65 replies
  • 2 kudos

Telus Install Technician Contact

Hi, I am looking to speak directly to a Telus Fiber Install Tech. The Telus phone support does not have the information that I am looking for. The only way to contact a tech is if you know one already or if they have left a card from a previous insta...

gooses89 by Just Moved In
  • 486 Views
  • 2 replies
  • 0 kudos

Am I experiencing network congestion?

Just installed Purefibre gigabit and since my old cable 300 connection is still not canceled I was doing some testing. I live in the Metro Vancouver area. So far I have been satisfied with the improved latency and speed tests performed on speedtest.n...

Wifi boosters, modem and smart switch

HelloI have a Telus t3200 modem with two frequency 2.4 and 5. But there are setup in garage so to get connectivity till the top floorI have 2 boosters installed which run on their own separate network and all my devices are connected to that. So I wa...

Aryan by Neighbour
  • 327 Views
  • 0 replies
  • 0 kudos

Telus WiFi Hubs listed as targets of attack

From this article: https://therecord.media/routers-and-modems-running-arcadyan-firmware-are-under-attack/ "...once exploited, the vulnerability can be used to bypass authentication procedures on affected routers and modems to enable the Telnet servic...

Maximum Number of Devices Wifi

Hi there,I have the new arcaydian wifi hub with gigabit internet. I have couple wifi devices drop connection occasionally, and they’re not far from the router. I do have a bunch of smart home devices, could this be caused by having too many wifi devi...

sillyjav by Neighbour
  • 630 Views
  • 2 replies
  • 0 kudos

Telus Wi-Fi Hub: is my experience typical?

Hello, I recently had a Telus Wi-Fi Hub installed in my wood frame, 1100 sq ft (31 cubic meters) apartment style condo and an wondering if others have had a similar experience. Thank you for any feedback as not sure what to expect. For a hard-wired c...

Jeff4 by Just Moved In
  • 640 Views
  • 2 replies
  • 0 kudos

Wifi 5G Issues

I have been recently having issues with 5G connection for my wifi. Previously never had an issues with my device connecting and syncing together. Just one day over night is all change as of July 27. Now all devices (3 google homes, 2 computers (work ...

Optik IPV5050 Box Losing Connection

I have the T3200M Modem with 3 IPV5050 remote boxes. 2 of the boxes are on the second floor and work fine for the most part. Oddly enough, as I type this, one of the boxes has frozen, 2 minutes later it has reconnected. My question is that I usually ...

Habby by Just Moved In
  • 529 Views
  • 2 replies
  • 0 kudos