Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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2.4 ghz no settings

I wanted to change my router settings to 2.4 ghz and followed the instructions described in the article but I have nothing like that in my personal admin cabinet

Marii by Neighbour
  • 440 Views
  • 2 replies
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Call Control

We have an elderly family member with dementia who is being harassed from another person. I have blocked their number on his handset as well as going to call control and entered the number there as well. The calls are still going through. This is a l...

Mudder by Neighbour
  • 973 Views
  • 6 replies
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permanent connection loss

Good evening dear community. I ask you for help. I recently moved to Canada to Calgary. I connected to the Internet from TELUS . Lately I've been experiencing big problems with the connection. Every 10-20 minutes there is a disconnect. Which is criti...

Inna by Neighbour
  • 365 Views
  • 1 replies
  • 0 kudos

Resolved! Technicolor NH20T

I switched from Shaw to Telus PureFibre a little while back and had a Technicolor NH20T installed. As I already had a TP-Link Deco XE75 mesh system set up, it was easier to just put the NH20T in bridge mode, so that was the only hardware I received. ...

Resolved! telus 5g hub

I ordered a 5g hub and signed up for a new plan. I was sent an external hub setup. The installer kindly installed an inside model. I am left with the external system. One agent told me to mail it back or sell it. Any thoughts about this?

HDB by Neighbour
  • 987 Views
  • 3 replies
  • 0 kudos

Fibre Availability

Telus online tool says my unit does not have fibre. I’ve called in and told it’s not available.This building was built last year and my neighbor right beside me has Telus fibre. I have found the fibre line in my media cabinet. How can I actually spea...

Jerald by Neighbour
  • 640 Views
  • 3 replies
  • 0 kudos

Telus account issues

I am wondering if there is anyone who I can contact that is above a manager at Telus, I have spoken on several occasions to a Telus team member and a manager with no luck and would like to speak with someone of a higher authoritative figure in regard...

Leeysa by Neighbour
  • 676 Views
  • 3 replies
  • 0 kudos
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