Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Lake Chaparral 5G Network installation problems

How do we reach Telus to ask questions about the 5G installation in Lake Chaparral? They are making such a mess. We have a giant 10 foot long hole at the roots of our trees and now the other hole on our front lawn has just been filled with a gravel m...

MED by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Wifi 6 Booster/Original Booster

I previously had 5 of the original Telus boosters setup throughout my house. A tech recently replaced all 5 with 1 of the new wifi 6 boosters and explained it would provide “whole home coverage”. Of course it doesn’t and although it’s much better clo...

Resolved! NH20A

How do you set up a 2.4 and 5 ghz on a NH20A router?

Hayleyj by Just Moved In
  • 1 replies
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Resolved! Setting up a separate network for tenant (bridge mode)

I have the "Telus Wifi Hub", I understand I can set port 1 to bridge mode, run that into another router and set up a separate wifi network for my tenant.My questions are...- the new router will be in the rental suite. If the tenant unplugs the ethern...

Austinw by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Wireless much faster than wired (ethernet)

Hello community,I recently dropped my Optik TV service and upgraded my internet from Telus 75 to 150/150. I hardwired to the TV and did a speed test. At very best, I got 97Mbps downloads. Swap out the ethernet cable and tired again with the speed tes...


I am looking for practical information on how to know if I have set up my computer security package properly (Norton 360 with LifeLock Premium Plus from Telus - sometimes referred to by Telus as: Telus Online Security Ultimate). To me this is all ver...

Mike- by Just Moved In
  • 1 replies
  • 0 kudos

Telus Wi-Fi Hub media server discovery issue

Documenting an issue and possible solution for anyone else with the same, and possibly report a bug. I have the Arcadyan WiFi hub (fw v3.00.21 build02) for PureFibre home internet service. The hub has a USB 3.0 port. It is possible to install a USB s...

Screenshot 2022-02-25 210121.png
sevan by Neighbour
  • 1 replies
  • 0 kudos