Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Contracts

Hi, I have been a Telus subscriber for the past 4 years. Recently, I signed up for a new contract for tv and internet. I chose to end the contract less than 24 hours later due to my circumstances. In part it was due to not being told that I was signi...

Derick1 by Neighbour
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  • 1 replies
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Resolved! Telus Home Phone with Virgin plus internet

I know that Telus Home Phone is a VoIP-service. I have Virgin as internet-provider at the moment. Can I use Telus Home Phone with Virgin or not? Do I need to have Telus Intenet in order to get Telus Home Phone?Does anybody have some experience with T...

Recurring Billing and Customer Service Issues

I have been having issues with Telus for the last year. They are an awful company and have been taking advantage of my elderly father. They are unable to restrict PPV, over charge for services then promise reimbursements only to go back on their word...

James11 by Neighbour
  • 416 Views
  • 1 replies
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How to put a 5G Smart Hub Into Bridge Mode

For anyone who want to use their own router instead of the SmartHub router/wifi functions. This is a tip to hopefully save others the hours of hold time and banging their head against the wall that I just went through. TLDR: If you want to put a Smar...

DodSno by Friendly Neighbour
  • 626 Views
  • 2 replies
  • 1 kudos

How to get the max speed with unifi

Hi, I have a new Unifi gateway dream machine pro max. When the technician installed the NH20 he specifically gave me an ONT that allow me to use the ONT serial number to register with Telus fiber, so I can connect the fiber directly into the UDM with...

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tiju1 by Neighbour
  • 406 Views
  • 2 replies
  • 0 kudos

Resolved! Wifi Hub LAN1 Bridge mode (arcadyan)

What is the point of this mode? What kind of setup does it allow you to do? From my understanding you connect another router to the lan1 port and then you have 2 independent networks that can't communicate between each other? What would that be for? ...

dsb_mac by Neighbour
  • 482 Views
  • 1 replies
  • 0 kudos

Surrey BC

My internet hasn’t been working for 11 hours. Called Telus tech support. Finally someone called me back after 1 more hours. After troubleshooting everything, the guy who was on the call disconnected me without providing any solution. I had to call ba...

April419 by Neighbour
  • 317 Views
  • 1 replies
  • 1 kudos

Contract that we didn't agree to

When our contract was up for renewal, we contacted Telus and spent several hours negotiating a new contract. We were told that the bill would be $148/month. At this point, this includes Telus home services such as a doorbell which wasn't even working...

Brandi1 by Neighbour
  • 640 Views
  • 5 replies
  • 1 kudos
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