Telus connect app?

[robertag]

In Ontario.  Just had TELUS PureFibre Internet 1.5GB installed yesterday and everything works (relatively) well however... trying to setup the Telus connect app doesn't.  It either says my internet isn't setup or it picks up my home security router instead.  What's the catch?

[robertag]

... also, if it makes a difference, the SSID has been changed and is no longer TELUSxxx

[TELUS_Support]

Hello! Are you still unable to get set up with the Connect app?

[robertag]

That is correct.  Still getting message that my Internet isn't setup

[TELUS_Support]

There was a patch released recently to correct these issues with the app. Have you ensured that you've updated to the latest version?

[robertag]

There's no update available on Google play.  Currently installed version is 5.28.0

[TELUS_Support]

What kind of phone are you using?

[robertag]

Samsung Galaxy S24 (base)

[TELUS_Support]

Alright. And have you already tried uninstalling/reinstalling the app?

[robertag]

Yes.  And this is what I get when trying to log in to my router.  This is the Home security router, not the Home internet one

[TELUS_Support · Accepted solution]

We checked with our app team, and they confirmed that, unfortunately, app support for our clients in the East is not yet available. However, it will be supported in the coming months.

[Virdi]

Hi there.

Wondering how long it would take to completely fix Telus connect app ? it’s been ongoing issue for 4 months ever since I joined Telus internet.