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TimV
Friendly Neighbour
Joined 2 years ago
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Loss of service, no response, Telus has poor customer retention policies.
Earlier this year my Telus home services stopped working completely. I called Telus a number of times and couldn't get a clear answer. Eventually I was promised a tech visit in a week or so. Since I work from home and operate a business with my internet connection and telephone, I was concerned. I finally got a tech visit after 5 days of service outage. When the tech attended he discovered that another Telus employee had opened the fiber box, disconnected my fiberoptic connection, and hooked it up to another unit in our townhouse complex. He was a great tech--competent, skilled and courteous, but he would not comment on how such a thing could come to be, except to say that it could only have been done by an on-site Telus employee or contractor. I tried a few times to talk to Telus about this, maybe getting some compensation, but every call I've gotten back from them has been about upselling me to Telus mobile or other products, and when my service renewed it was at full price, much higher than I'd been paying previously. I've been extraordinarily busy but as soon as the holidays are over I have a breather and I'm looking at moving 100% of my services to some--any--other provider. Honestly, this is terribly disappointing.
