Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Home Phone Won't Ring, Just Goes to Voice Mail

A couple of days ago, without my notice or having changed anything, I suddenly noticed my phone had a missed messages alert. I checked and the times noted were when I was home. Then, an important call I was expecting didn't come and I noticed again t...

Google home linking problem

I can link my account to my google assistant, but then I get a pop up that says something went wrong try again and it won’t move beyond the linking screen. I have unlinked and rekindled the TELUS home assistant so I’m at a loss

ShawnT by Just Moved In
  • 2 replies
  • 1 kudos


How can I check online areas of Telus outtages?

silver by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Watching Live TV on TSN

I am trying to watch Live TV on TSN, but when I try to login and select "TSN Go", a popup appears to tell me:There has been a technical problem!Please try again and if the problem persists, please contact your television service provider.I discovered...

Artiecon by Organizer
  • 4 replies
  • 0 kudos

Resolved! WiFi Paused on a device and can't un-pause

We set my son's Alexa Dot up in the Telus WiFi app so we could pause WiFi to it. Now that it is paused, it won't un-pause. The device is greyed out in the WiFi app but I can see through my Ubiqiti contoller that it is indeed "seen"... the Telus WiFi ...

Rahsten by Just Moved In
  • 5 replies
  • 1 kudos

Outsourcing to the Philipines

I have two issues going with Telus and work with two contact persons. However, they don't reply anymore, and they don't call back anymore. Every time I contact support, I am in contact with the Philippines. One would sort something out for me, but sh...

Jetje by Helpful Neighbour
  • 0 replies
  • 0 kudos

Resolved! Purpose of the ONT

What is the purpose of the ONT?Is it simply to convert the fibre to rj45 or does it do other tasks?The reason I ask, is I have read that you can put a switch after the ONT and have one port of the switch go to the T3200 and the other port from the sw...

Bdizzle by Neighbour
  • 7 replies
  • 0 kudos
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