Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1085 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 10219 Views
  • 61 replies
  • 2 kudos

Silly Question

When watching and PVR'd show. After I delete, there is no option to go to live TV. So I can't say go back to the original channel I was watching. I can only press the guide and start at channel 1. Am I missing something? I can't only go to LiveTV if ...

PL by Coach
  • 1408 Views
  • 2 replies
  • 0 kudos

Audio pass thru issues

I have a Yamaha receiver. If I set it to pass the HDMI thru when it's off it only passes the video. I thought it was the receiver until I plugged the HDMI directly from the telus box into my Samsung tv and again only video, no audio. I only get audio...

Telus Fiber ONT Etherchanneling

Do you know if the Telus Fiber ONT supports 802.1q and/or Etherchannel trunking?What I have is a border firewall and I'd like to dedicate my second Telus IP for outbound latency sensitive traffic like gaming and video. Attached is what I'm trying to ...

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Dexter_M by Just Moved In
  • 2768 Views
  • 3 replies
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Webmail frequently logs me out

This has been happening for over a year now - I use webmail because I might be accessing my email from 4 or 5 different devices so want it all available from wherever I am. I share most of those devices so don't want to use Outlook or the iPad's mail...

srcook by Neighbour
  • 2048 Views
  • 2 replies
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Resolved! Wi-Fi boost and original network

Can anyone tell me if or how I can configure one network using the telus Wi-Fi boosters?We just installed telus pure fiber (from Shaw) and realized that 5G coverage was limited. Installed a couple of boosters which solved the problem of 5G coverage b...

AaronQ by Neighbour
  • 4733 Views
  • 8 replies
  • 0 kudos

Port Forwarding on T2200H

I have read so many posts pertaining to Telus Port Forwarding, with contradicting information. Some state Telus blocks all ports on a Non Static IP plan, others state Telus blocks specific Ports (21, 80, etc). To the point... I have been trying for a...

Chrisq by Just Moved In
  • 755 Views
  • 0 replies
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Resolved! Returning equipment

I cancelled my services over a month ago and still haven’t received a box to return my equipment. I’ve called numerous times and get a different answer every time. One of them being they are going to charge me for the equipment first then send me the...

Internet Issues.

Hello. I am having issues connecting our mobile phones to our telus wifi. However, our tv is still connected.

kdcassy by Just Moved In
  • 1056 Views
  • 1 replies
  • 0 kudos

Wondering about potentially high latency at condo

Hi guys, I just had fiber installed at a condo today (after a ton of issues with the wiring supposedly) and when doing a speed test the tech was getting around 33 ms to the nearest server. Currently at home with telus to the same server on speedtest....

Gurv1 by Neighbour
  • 2142 Views
  • 5 replies
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Telus Home Assistant/Google Home - not linking/broken

Hello, Any idea why this is not working? Id like to link my Google Home to my Telus Account so that I can voice control my OptikTV box via GH but I cannot because of some "broken link" https://www.telus.com/en/ab/support/article/telus-home-assistant-...

ADC by Connector
  • 10133 Views
  • 22 replies
  • 1 kudos