Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1098 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 10283 Views
  • 61 replies
  • 2 kudos

Average wait time, Airdrie AB

Hi, I'm moving into a new apartment but I work from home and need my internet up and running pretty quickly. I'm just wondering what the average time is from signing up to Telus to them coming round and setting up the TV and internet?

SB21 by Just Moved In
  • 1011 Views
  • 2 replies
  • 0 kudos

Slow Gigabit Connection on TELUS PureFibre

Is anyone having a slow Gigabit connection on TELUS PureFibre?I recently upgraded from PureFibre Internet 300/300 to a Gigabit, and am not getting anywhere close to the upto 950//750 as advertised. This is thru a hardwired connection to the modem dir...

Resolved! Network password

Went to hairdresser recently, signed into their wifi and now my Telus password is not accepted on my network! What’s going on?

Darl by Neighbour
  • 4920 Views
  • 12 replies
  • 0 kudos

Migration from Copper to Pure Fibre-My experience

I have had 3 home services with Telus for a long time. Around November of 2017 our area(Terwillegar in Edmonton) got upgraded to Fibre and I soon got my internet upgraded from 50 mbps(bonded copper) to 1 50 mbps fibre. My phone was still on copper li...

vishwa by Leader
  • 9341 Views
  • 4 replies
  • 1 kudos

Resolved! Telus Guest Wifi

I wanted to know what exactly would be the difference with having a guest ssid setup with the main one. Like what would be good about setting it up?

Gosal by Neighbour
  • 3446 Views
  • 4 replies
  • 0 kudos

Resolved! email

When I send an email a record is kept. That record shows up when I wish to sent a new message and click on the "TO" button. There is a whole list of emails. I would like to delete them individually. I did it once but forgot how. Help

Reg1 by Neighbour
  • 2181 Views
  • 7 replies
  • 0 kudos

Resolved! Cloudflare confusion

Hello all, I'm wondering about DNS settings as follows. The question:Will reverting my Telus DNS settings back to default cause issues with either my web host and/or my cloudflare accounts? The details:(1) Web Hosting and Cloudflare: I have a website...

YYCGuy by Connector
  • 2965 Views
  • 7 replies
  • 0 kudos

Resolved! IR extender on IPV 5050

If an IR extender is plugged into the back of a 5050 will it override the IR control on the front of the box or will both work.I want to control one box from two separate rooms where both tv's will likely never be on at the same time so one channel w...