Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Latest topics

No free gift?!?

I received a letter a while back with a promo offer. I accepted a 2 year contract and picked the $150 gift card over the Apple TV (already have Apple TV). Upon confirming this offer over the phone I was told my gift card would be mailed and to me wit...

Aleelove by Just Moved In
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Full speed from Wifi hub - 2/3 speed from Boost starter pack

I just switched to PureFibre 150 from Shaw a couple of weeks ago and have the wifi hub and Boost starter pack. The wifi hub is in the back corner of my basement where my panel is, first boost is hardwired to the wifi hub via existing in wall ethernet...

Opes by Just Moved In
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Resolved! Bridging ASUS RT-AC86U to Telus Actiontec T3200M

Hi All, First of all, Happy New Year 2020 to all of you and thank you very much to all of the wonderful contributors in keeping this forum going!! I just bought ASUS RT-AC86U router yesterday and that plan is that I want to use it as a primary router...

Error looking at devices with telus APP

I went to look at the active devices on my wifi with the Telus app on my phone and am getting "Unhandled error. Cannot convert to days as this period contains years and years vary in length"Was working fine a few days ago, maybe has something to do w...

chich by Just Moved In
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Backup power for fibre access

I had fibre installed in my house and then had a power failure after that. When the fibre access was installed battery backup was not included. When the power failed the phone failed as well. Is power backup not included in Alberta anymore?

Resolved! Transmission firewall configuration on T3200M

Hey there! my internal router bit it and so i've connected everything directly to my Telus T3200M. most things seem to be working ok... how do i set up the firewall for transmission torrent client? under Firewall>>Port Forwarding in the modems admin ...

Resolved! High ping/latency for online gaming

So I have fibre optic internet 300. While playing online multiplayer games like Overwatch, Call of Duty MW and CS:GO I am getting anywhere between 60-100 ms ping/latency. Everyone one of my friends I talk to with Telus fibre optic are getting 20-30 M...

Juicebox by Neighbour
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PureFibre Install - bringing into house

Hello, I’m trying to switch from Shaw to TELUS and hit a bit of a hurdle during the installation. I have a new house with a panel in the basement that houses all my telecom connections. The house is wired for Ethernet and I currently have a Shaw mode...

Wilbur80 by Just Moved In
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Resolved! how long does Telus ONT battery backup last in power outage?

I just got fiber installed. The technician insisted that the land line needed to be moved to the phone port on the ONT.My wife is not happy that our land line is now subject to a battery backup during a power outage versus the essentially 'always ava...

clarkg888 by Just Moved In
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Capped smarthubs

We have two smarthubs in our home: One older (ZTE MF275R) with a 100GB plan and a newer (ZTE MF279T) with a 500GB plan. The newer hub with the 500GB plan never goes past 10Mmps, while the older one reach much higher speeds - often 25-30Mbps. Accordin...

PatrickE by Just Moved In
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