Internet & Home Phone
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Resolved! Nokia fiber box

First, WHERE IS THE ENGLISH??? When you converted me from copper to fiber,I was told the fiber box had a battery that may lastup to 3 hours if the power went out.My power just went out.I had no internet and no phone.Does the Nokia box have battery ba...

Randyh2 by Friendly Neighbour
  • 6824 Views
  • 5 replies
  • 1 kudos

wifi booster with wifi 6 hub/nah

I am told by the tech that came by to upgrade my old ac gateway to the nah and the wifi hub that my old telus booster will not work anymore with the new equipment and proceed to take away all 3 of my booster including 2 of them that i paid for with m...

Fibre install in community

Telus sent a letter that signed permission would be acquired prior to entering property. This was not done! They hydro vac’d 3 large holes over a month ago and have not returned with no communication to date! My front yard looks like a war zone. I wo...

Gavlowe by Neighbour
  • 1793 Views
  • 2 replies
  • 0 kudos

Cannot Access https://mybluelink.ca/ On TELUS Network

https://mybluelink.ca/ is the OFFICIAL Hyundai website to connect to their cars.It doesn't work in any device connected to my home wifi. But works just fine if I am connected to a VPN or in other networks like Shaw or on 4G (mobile). Similar issue: h...

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ramgt1 by Neighbour
  • 3158 Views
  • 4 replies
  • 0 kudos

Checking for closed/open ports?

This is my first post. Hello all, I am having some issues running a particular protocol with m VPN service. They have asked me the following: "kindly contact your ISP to check if port 31337 UDP is closed and request to have it open." Is this somethin...

davis_js by Neighbour
  • 3822 Views
  • 4 replies
  • 0 kudos

Invalid IP configuration

Hi, I just started a new laptop but don't have a radio in it so I plugged in the cat 5 from a coax converter box, the light comes on the port and it shows in troubleshooting that it's connected without internet access stating invalid IP configuration...

Data Limit is Wrong - 1TB is not 1000GB

When I log into my Internet plan info, it shows my plan as Internet 150, which includes 1024GB of data as seen in the screenshot and on the Telus Support page Given this, Telus still charges me if exceeding 1000GB in a given month, when in fact I hav...

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How does Fiber work?

Hi, Telus Fiber is layed out for our new townhouse complex. I've never had Fiber before though, is it possible to have a ethernet jack in every room of the house? Does fiber require a router still? In a perfect world I would hope to have a direct eth...

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