Internet & Home Phone
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Resolved! Upload Speed on PureFiber

Hello I seem to be having an issue with my Telus PureFiber WiFi Hub. My current setup is the PureFiber WiFi Hub connected to my Linksys Velop MX5300 WiFi 6. THe issue is, when I test the connection from the LinkSys node connected to the PureFiber Hub...

Resolved! Getting 2 public IP addresses on Purefibre. Can this be done with a single cable into the ONT?

Telus fibre advertises 2 public IP addresses, although getting information about how to configure and obtain them is really hard. The tech support people assured me that it wasn't possible. I told them that's it's an advertised feature, but they insi...

George1234 by Friendly Neighbour
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  • 11 replies
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Customer Service

Hello everyone,Has the customer service been an issue for anyone here? It has been a debacle in my case.I have been a Telus customer since 2001. I moved to my new place in August of 2020 and I am still waiting for an optik TV box that I had ordered r...

Qamar by Neighbour
  • 1888 Views
  • 1 replies
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Resolved! Connect ONT and router to patch panel

HiI'm using fibre internet for my home networking. The current setup looks like this:ONT -> Nokia ONT -> patch panel ----wall----> Telus WiFi Hub -> Google Wifi Router [ --------- garage ------------] [----------------living room-----------] I only u...

Binkt by Organizer
  • 3490 Views
  • 5 replies
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Resolved! website typo

The 'i want fibre' form has a typo in the third field (by tab order).The input field description should be email, and it requires an email entry, but currently, it says "phone number" instead of email. the fourth input field (by tab order) is correct...

telus-typo-20211019.jpg
qg by Neighbour
  • 1366 Views
  • 1 replies
  • 1 kudos

Resolved! Telus Boost as Access Point in Detached Building

Can the Telus Boost act as an access point (AP) connected through a switch in a detached building with a hard ethernet connection (approximately 100' of Cat6) to the T3200 router in the main residence? The information seems to suggest the Boost requi...

Resolved! Telus My Wifi Hub Scheduling Access

Hi there, We have the Telus my wifi hub and have to pause each device separately. There is no option to set a schedule in the my wifi app. I was wondering if there was any other way to do this. Thanks in advance.

sonia_17 by Neighbour
  • 2257 Views
  • 1 replies
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Upload speed way too slow

I just tested my upload speed with and without my VPN turned on, using speedtest.netWith VPN turned off - upload speed was 175 MbpsWith VPN turned on - upload speed was just 3.65 Mbps!Is this normal?

Pesi by Friendly Neighbour
  • 4300 Views
  • 3 replies
  • 0 kudos
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