Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 61 replies
  • 2 kudos

Resolved! Pik TV App(s) ONLY - None Work

Telus Gigabit serviceI was told it takes 24 hrs to activate, its been that and it shows in my account tooI go via browser - and shows » ··· onsusers but page saysThis site can’t be reached

wizin by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Third party router and extrernal IP

Hi, all. I recently got fibre to my house and decided to take the plunge and move (back) to Telus from Shaw. I'm going for the "full meal deal" meaning Optik, Internet and Home Phone. Installation is happening next week but before then, I want to mak...

dciarnie by Connector
  • 3 replies
  • 0 kudos

Resolved! how to reset pop/smtp password

Using Thunderbird email client for email. My pop/smtp password requires change. Trying to reset using T'Bird client Security, no password is shown. It is blank. Password necessary to open eMail. Any help available?

jack2 by Just Moved In
  • 2 replies
  • 0 kudos

Hdcp 2.2 error!!!

Just bought Sony str-dn1080 receiver and hooked my 60” plasma tv and optik box thru receiver. When I power on cable box it comes up breifly on tv screen but then cuts out and gives hdcp 2.2 error and to check HDMI cable. This box works when I plug di...

RyanM by Neighbour
  • 8 replies
  • 0 kudos

Resolved! Service Interuption

Why are all my Home Services ( TV and Internet)down while my neighbour is not affected? Your Tech support reports being able to connect to my router and my 3 TV boxes but nothing works.

changing by Just Moved In
  • 1 replies
  • 1 kudos

Resolved! CyberTAN devices

Hi All, I have Telus Optik TV (4K x 4 boxes) and I have Telus Fibre using 4 Telus Boost WiFi antennas (which rocks by the way). I have been using the My WiFi app on my iPhone, and it all works great. I do have a question on two 'mystery devices' that...


Awesome speeds on telus 150 on xbox

So I did a speed test last nite on old xbox one and got 180mbps download and 170 on upload. Just inquiring will telus upgrade the choice of faster than the soft launch of internet gigabit like maybe internet 1500? I. Might be willing to upgrade then....