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rural internet 5 g hub

rdrowbotham
Just Moved In

I have been dealing with trying to get 5G for 3 months, today I'm told 5G is not available in our area.  I have spent at least 20 hour with support, technicians for nothing to change.  Telus has no idea where the new 5G hub belongs, first it is mobility, then it is home service, it takes about an hour of going between people to get the right department only to get no help.  Telus brags that they help low income families get connected, that is a joke, they only help those that live in urban locations, I guess only low income families live in urban centers.  I am so disgusted and frustrated with Telus especialy when our tax payers money put up a tower a mile from us and we cannot get proper service.  I would not recommend Telus to anyone as they have no idea what is going on within their own company and getting help is hours on the phone.

3 REPLIES 3

st0106
Just Moved In

Is that a new tower? Near a major road or tourist attraction? Which administrative district r u from?  

xray
Hero

@rdrowbotham wrote:

I have been dealing with trying to get 5G for 3 months, today I'm told 5G is not available in our area.


Did you check the coverage map for your address?

https://www.telus.com/en/mobility/network#:~:text=Enjoy%20amazing%20coverage,Check%20my%20coverage

 


@rdrowbotham wrote:

I am so disgusted and frustrated with Telus especialy when our tax payers money put up a tower a mile from us and we cannot get proper service.


The mobility Infrastructure is not not publicly funded in Canada. No tax payer money was used to build it. Quite the opposite in fact, billions of dollars are paid by the carriers to the Federal government to get spectrum licenses. The last spectrum auction generated $9 billion for the government.

https://www.cbc.ca/news/business/5g-spectrum-auction-1.6124271

 

The tower near you may or may not be owned by Telus/Bell. You can check here:
https://www.scadacore.com/tools/rf-path/cell-tower-map-canada/

 

Dimo-X
Moderator
Moderator

And just to top up, is it that you're just not getting 5G or you're not getting any connectivity whatsoever?