After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I have contacted the call center three times, the retention team twice, I've stopped in at the telus store at the Vernon vernon village green mall, I have had two different escalation managers try to contact me while I was at work and could not answe...
I moved to a new place and book two appointments to get my wifi installed there. Two technicians came one by one a day. They both kept wasting time and gave me same excuse that they dont have proper equipment to get it installed and they will file a ...
Earlier this year my Telus home services stopped working completely. I called Telus a number of times and couldn't get a clear answer. Eventually I was promised a tech visit in a week or so. Since I work from home and operate a business with my inter...
This is a graph of the Internet availability on my new Fiber Modem; every couple of seconds, it drops to zero for the Internet. I remote VM into clients, and the VM loses connection for about 3 seconds and then is back; I can't work like this. What i...
Hi, I called telus last week asking to cancel my service on December 3rd 2024, I told the agent that I would like to cancel immediately. However, I still got a bill for December two days later, the service still show up in my TELUS app, I didn't rece...
is this a pre-installed equipment? How do I connect to Wifi with this?
Ok, so I'm looking to upgrade from cable internet to fiber. Telus Fiber is available in my neighborhood. Great, sounds like a great fit right? Except...the website lists that, for my particular house, it is NOT available. Doesn't matter that the hous...
I live in a condo and upgraded to Telus PureFibre 10 days ago. Since upgrading, my home phone goes out of service every few days. Sometimes I can call out, sometimes I get a fast busy after dialling a number. People calling in get mixed results - som...
Hi, I need to open port 3000 on my access hub but can only access the wifi hub which has no access to fire wall advanced settings or port forwarding. So I looked everywhere for a password to access the access hub but I have none. Only the admin passw...
