Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 872 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 8795 Views
  • 61 replies
  • 2 kudos

bug reporting for telus.ca

Hi, I noticed there are several bugs currently exist on your telus.ca website. 1) unable to contact through the Telus Assist on your website, as nothing was nothing on the "bottom right" of the page.2) website feedback feature "To help us improve thi...

ASUS RT-AX86U lowering speeds

Hi all, I recently upgraded to telus gigabite internet, but I'm not able to get the right speeds while using my router. My Speedtest average around 300-400 down and up, but when plugged directly into the Telus modem I'm getting 900+. I would very muc...

Zhadow by Neighbour
  • 470 Views
  • 4 replies
  • 0 kudos

Home internet

Why is my internet so terrible for the last week. Loses connection all the time. Have not moved it and it was working fine

Rweeks by Just Moved In
  • 259 Views
  • 2 replies
  • 0 kudos

Question about WiFi Strength

I have a couple of questions about the strength of my WiFi, to which I seem to have a lot of problems keeping device connected to the system. First, I have the T3200M router and connected to the system is a pair of WiFi Boosts, one hard wired and the...

2 ssid's with same password

Hi all. We recently upgraded to fiber now we have two ssid's with the same password on our LAN - ie TELUSnnnn (the original) and TELUSnnnn-2.4G. The computers in the house can handle this, connecting only to the 2.4G SSID but it seems to have confuse...

phil_n by Neighbour
  • 777 Views
  • 11 replies
  • 0 kudos

wi-fi modem admin password is incorrect

Telus just changed my router from the Actiontec to a new round white thing for which I cannot find a name. My problem is that the admin password on the sticker is rejected as incorrect in the MyTelus app. If I try to log in on my pc using 192.168.1.2...

SpottyDog by Just Moved In
  • 250 Views
  • 1 replies
  • 0 kudos

Resolved! Home phone on fibre during power outage

Telus recently 'upgraded' my home phone from copper to fibre using the Alcatel-Lucent ONT. All was well until a power outage occurred in my neighbourhood, and the home phone died (internet too, with no ONT power). The sales person said there would be...

TopCat by Just Moved In
  • 436 Views
  • 2 replies
  • 0 kudos

My Telus wifi pause device problem

My Telus wifi app - pause device function intermittently does not work. I attempt to pause a device and it shows paused for approximately 12 seconds, then it changes back to unpaused. Tried with individual devices and family profile groups with no su...

Shang by Just Moved In
  • 266 Views
  • 1 replies
  • 0 kudos