Internet & Home Phone
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Requesting Refund for Overpaid Cancelled Account

Hi There, We have been receiving the below bill details last 3 months for the cancelled Telus account, but the refund cheque has not been received yet. [Admin edit: Removed personal info] Due to an overpayment, bill credit or partial refund, you have...

sindhuts by Neighbour
  • 401 Views
  • 3 replies
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IPv6 support

Does Telus support IPv6 or not?Everything I see says it should. But I have never managed to get it work. I just now sat on the phone with Telus support for a hour to just be told at the end "we don't support IPv6." This is ridiculous.

m0 by Organizer
  • 852 Views
  • 6 replies
  • 0 kudos

Installing a D link DAP x1870 extender

Just wondering, has anybody successfully installed a DLINK DAP X1870 mesh WIFI extender. I recently purchased one and got it to the point where it was functioning properly but with one small glitch...it was cutting out my optic tv after about 1 minut...

Possible to have 3 seperate Wifi profiles?

I would like to create 3 seperate wifi profiles, one for each of my kids with different devices and different schedules. Is this possible? So far I have only been able to create a Family profile with different schedules but unfortunately these schedu...

Taygram by Neighbour
  • 215 Views
  • 1 replies
  • 0 kudos

Contracts

Hi, I have been a Telus subscriber for the past 4 years. Recently, I signed up for a new contract for tv and internet. I chose to end the contract less than 24 hours later due to my circumstances. In part it was due to not being told that I was signi...

Derick1 by Neighbour
  • 328 Views
  • 1 replies
  • 0 kudos

Resolved! Telus Home Phone with Virgin plus internet

I know that Telus Home Phone is a VoIP-service. I have Virgin as internet-provider at the moment. Can I use Telus Home Phone with Virgin or not? Do I need to have Telus Intenet in order to get Telus Home Phone?Does anybody have some experience with T...

Recurring Billing and Customer Service Issues

I have been having issues with Telus for the last year. They are an awful company and have been taking advantage of my elderly father. They are unable to restrict PPV, over charge for services then promise reimbursements only to go back on their word...

James11 by Neighbour
  • 359 Views
  • 1 replies
  • 1 kudos

How to put a 5G Smart Hub Into Bridge Mode

For anyone who want to use their own router instead of the SmartHub router/wifi functions. This is a tip to hopefully save others the hours of hold time and banging their head against the wall that I just went through. TLDR: If you want to put a Smar...

DodSno by Friendly Neighbour
  • 489 Views
  • 2 replies
  • 0 kudos

How to get the max speed with unifi

Hi, I have a new Unifi gateway dream machine pro max. When the technician installed the NH20 he specifically gave me an ONT that allow me to use the ONT serial number to register with Telus fiber, so I can connect the fiber directly into the UDM with...

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tiju1 by Neighbour
  • 353 Views
  • 2 replies
  • 0 kudos
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