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DodSno
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Re: [Megathread]: TELUS Connect
I meant to add one other thing. When signing up for SmartHub the emails you receive before the install indicate that you must have the Connect app installed and signed into before the date. For whatever reason, the account can't be activated in the app until the antenna is connected to your network. Until that time, the app claims that your account has been deleted, which is pretty confusing and lead to more time wasted on the phone with support.5.1KViews0likes1CommentRe: [Megathread]: TELUS Connect
Hi, Sorry for the delay in getting back to you. I'm using V5.28.0 on an iPhone 13 with up to date software. I never did manage to get it to connect to the Telus-provided router, but I've since bypassed that router entirely so it isn't impacting my service and it's not something I'm looking to solve. It sees my account and has the correct plan listed. It seems like Telus isn't doing a good job of supporting SmartHub customers on the whole because I was bounced between 5 different agents before I got someone who could help. Most of the time, even when I said that I needed help with a SmartHub the agents all assumed I was on one of your fiber etc. plans and most were only vaguely aware that you provide rural cellular service. I don't blame your agents at all, they were all very helpful and professional, but a little bit more training would go a long way. Thanks!5KViews0likes0CommentsRe: [Megathread]: TELUS Connect
I'm a new Telus customer and the connect app is hillariously awful. It still hasn't picked up that it's on the same network as the modem it's supposed to talk to... hours later. They also contraticted themselves in the automated messages telling me to make sure the app was downloaded and signed into when the installer arrived. It's not possible to sign into the app until a SmartHub is activated. Try to sign in before the SmartHub is activated? "That account has been canceled!"5.3KViews0likes4CommentsHow to put a 5G Smart Hub Into Bridge Mode
For anyone who want to use their own router instead of the SmartHub router/wifi functions. This is a tip to hopefully save others the hours of hold time and banging their head against the wall that I just went through. TLDR: If you want to put a SmartHub model with an outdoor antenna (100 and 200 Mb/s plans) in bridge mode so that you can use your own router without conflicting with the Telus router, you need to bypass the Smarthub alltogether. Take the ethernet cable coming from the outdoor antenna and instead of plugging it into the cylindrical SmartHub, plug it directly into your router. Don't use the bridge mode setting in the SmartHub cylinder, that just makes it panic and turn off the internet. The newest 5G SmartHub (Feb 2025 as I write this) for 100-200 Mbps plans has a setting for "bridge mode" but Telus has implemented it in a way that doesn't operate like normal bridge mode. If you turn it on, you lose all internet access. It turns out that the modem hardware is in the antenna, not the cylindrical SmartHub, so you can just bypass the cylinder alltoghether and chuck the think. Plug the data port of the PoE injector direclty into your router instead of the SmartHub cylinder and voila, full speed internet without routing/NAT conflict. If anyone from Telus reads this, please add this to your support doccumentation! The solutions that were offered were, to downgrade my service to a slower model that offers true bridge mode, or to set up a hacky workaround. There's absolutely no reason that a modem/router/AP unit shouldn't have bridge mode as an option. When I was considering signing up for SmartHub I called your service department to confirm that the unit could be put into bridge mode and they explicitly told me that it could. 3 hours on the phone later I was made aware of this workaround. It shouldn't be this hard to access a basic feature.1.4KViews1like2Comments