Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Service cancellation

Hi, I called telus last week asking to cancel my service on December 3rd 2024, I told the agent that I would like to cancel immediately. However, I still got a bill for December two days later, the service still show up in my TELUS app, I didn't rece...

Wilt129 by Neighbour
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  • 1 replies
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Telus Fiber

Ok, so I'm looking to upgrade from cable internet to fiber. Telus Fiber is available in my neighborhood. Great, sounds like a great fit right? Except...the website lists that, for my particular house, it is NOT available. Doesn't matter that the hous...

ggundy01 by Neighbour
  • 262 Views
  • 2 replies
  • 1 kudos

Issue with Home Phone since upgrading to Telus PureFibre

I live in a condo and upgraded to Telus PureFibre 10 days ago. Since upgrading, my home phone goes out of service every few days. Sometimes I can call out, sometimes I get a fast busy after dialling a number. People calling in get mixed results - som...

L215 by Organizer
  • 301 Views
  • 3 replies
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Port forwarding Arcadyan boost 2.1

Hi, I need to open port 3000 on my access hub but can only access the wifi hub which has no access to fire wall advanced settings or port forwarding. So I looked everywhere for a password to access the access hub but I have none. Only the admin passw...

Dafyd by Neighbour
  • 269 Views
  • 2 replies
  • 0 kudos

Can't use second computer

When I plug both of my PC's into the modem/router. I am given the same EXTERNAL PUBLIC IP ADDRESS for both computers. This has made it completely impossible for the second computer to connect to certain games, or even websites completely. And is caus...

Wireless network

Strange things happening. I have had my routers wireless turned off for years with booster network connecting my devices. Everything been working fine. Telus connect showing boosters and devices connected to them. Also google home with Telus optik bo...

Bearsfan by Friendly Neighbour
  • 211 Views
  • 1 replies
  • 0 kudos
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