After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Looking for a simple method to report infrastructure disorders without the hassle of IVR or phoning CS .There should be a proper method for this.Thank you.
Hey- I am a Telus Mobility customer since the ‘90s. Here’s the Cole’s Notes of our issue- Landline didn’t work from April to September took forever to fix, along the way our internet was “upgraded” at no extra cost to us. We discovered that we were b...
I would like to say Thank you! to a customer service representative Marco for his patience, support and efficiency in understanding and solving the problem today, February 13, 2025. 10 out of 10. Thanks!
I’m in an odd situation where I need to cancel internet service for the time being. Wife took a job loss here in Stettler. We’re now moving to Innisfail area to live off grid in our RV while our two houses sell out here in Stettler, and so my wife is...
I currently have PureFibre service in BC. The fibre terminates into an ONT, which plugs into the SFP port of a T3200M modem. Then I have an ethernet connection from the modem to the router. I have my eyes on an Asus RT-BE88U because it has an SFP+ po...
I have no dial tone on my landline and no way of calling out, no help from the Telus website, what do I do now?
The tech came to install a new network access hub and wifi boost 6 over a month ago now and my connect app still says "oops we are experiencing technical difficulties" I cannot use any of the functions to change the network name and password or see d...
I have been scammed by Telus. Agent said my bill won’t be more than 90$, I’m paying 144$/m plus 1k Telus took away in the beginning. & there is no remedy. I have been calling Telus consistently. No help!!
I signed up for a Telus bundle in Calgary, and the experience over the last while has been incredibly frustrating. The representative assured us we were signing a two-year contract for home security, only for us to later find out it was actually thre...
Till June 2024, in my old place, for 3 years I had TELUS PureFibre (for a great montly rate) but when I moved to Langley Meadows I had to opt for TELUS cable internet. In Dec 2024, a TELUS representative came to my door and offerred free upgrade to T...
