Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Calgary Strathcona Park Fibre Service

I am writhing in regards to the awful connection (Copper) we have been having over the past month or so. Very similar to many of the posts I have been reading. I’ve had 2 service people out the last 5 days to try and resolve the problem and the lates...

SSera21 by Just Moved In
  • 1 replies
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Resolved! Unstable Internet/Damaged Underground Cable

Telus did an installation for us Feb 17. We had an unstable connection. Feb 22 they said they did work outside. We still had an unstable connection. They've changed out the NAH and two boosters. 4 tech appts (one tech locked himself out if his vehicl...

How accurate is data usage in the app??

I signed my grandparents up for the internet for good wifi. It’s supposed to be 300gb a month. We just had the installation one week ago but for some reason my app is showing that I’ve exceed my monthly data limit. It shows 1.25 gb/ -1gb. I’m so conf...

Lammindy by Friendly Neighbour
  • 3 replies
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internet activation charge

New account November 1 2023, Telephone, Internet and Optic TV. We agreed to a 2 year contract and were given all details regarding charges. Nov, Dec and Jan billings were correct. February billing has an internet activation charge of $60. This was ne...

elainea by Just Moved In
  • 2 replies
  • 0 kudos

Fibre Optik equipment in garage?

Hi! We had a technician come to bring Fibre Optik into our home. He said he would have to run a wire along the exterior of our house then drill into bedroom wall so he can access power, then install the equipment on bedroom wall beside our bed. After...

Spam calls from Telus

How do I get telus to stop calling me? The last time you called me I told telus not to call me again for probably the 10th time and they ended up hanging up on me! It’s My phone number and it’s not a Telus phone that you’re calling me on! you have no...

Rotzien by Just Moved In
  • 1 replies
  • 0 kudos

Customer Support Two Hours

On the phone for two hours setting up Fibre Optic for the internet. The person trying to help was great. The system is VERY POOR! Two hours, sorry we can get you that date anymore. Nope we cant get you that date anymore either for a tech to come by a...

Useless telus wifi adult content filters

Hello everyone since telus upgraded us to Fibre options and replaced our router and wifi adult content filters is useless. I am very frustrated with this. The telus connect app has adult content filters set to turned on and does not block any PORN si...

Rwmv by Neighbour
  • 3 replies
  • 0 kudos
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