Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Home phone keeps dropping calls

Recently our home phone has been dropping calls. We are in the middle of a call and the phone drops the call. This has happened at least 6 times now.Telus says it because there was an outage in our area a few days ago but it is still happening. Surel...

Resolved! 2.4G band isolation with Actiontec T3200M

I am having issues with my Sonos speakers. They have issues on the 5G band on this router, so I have moved them to the 2.4G band.But, the Sonos speakers now are only accessible to other devices that are using the 2.4G band. I can't connect or control...

joeser by Neighbour
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Upgraded wifi plan

Hello,I just upgraded my wifi plan from 500mbps to 3000mbps, but it keeps saying "Activating" on the plan. Whenever I check my plan it is still on 500mbps, so I'm not sure what's going on or how long I need to wait for it to change. Does anyone know ...

Geronimo by Neighbour
  • 461 Views
  • 5 replies
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Can't restore wifi network

Hi, I have tried everything offered on the Telus self-help site to restore my wifi network but it still won't work. It's not my devices, it's the network itself. Can anyone help?

banjax01 by Neighbour
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  • 1 replies
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landline porting to Voip

Why does when porting a landline from TELUS local landline numbers that call the ported number get a "this number is disconnected" message yet when calling from a cell or outside the the local exchange the numbers can connect

Voicemail on Landline

My voicemail on my ll is no longer working. I have to contact telus and I am so frustrated. The AI bot thing makes me insane and then I ask for an agent and of course the wait is ridiculous and why is the NO CALL BACK OPTION! They used to have it. Wh...

amk by Friendly Neighbour
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  • 6 replies
  • 0 kudos

Moving my Router Connected to DSL Outlet

I wanted to move my router to my room so I could connect my desktop directly to it with a cable, but as far as I can tell, only one wall jack is active at a time for DSL. Is there a simple way to swap it myself, or should I contact a professional? I ...

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