Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Routing issue to Denver

Hi, I'm experiencing network problems to this IP: 84.17.63.29 Apparently, all my traffic towards that IP is experiencing network problems. I ask you to please investigate and adjust routing in order to have good networking to that destination network...

tact by Friendly Neighbour
  • 377 Views
  • 5 replies
  • 0 kudos

Resolved! Customer service? Where?

My payment from last month was not put through even though my credit card is valid through 2028!! I am never in the habit of paying late and, of course, it is auto charge, anyway, and the onus is on Telus to take out the payment. Now, if I was in Can...

Resolved! connecting Coaxial using MoCA

I would like to establish a connection between the modem in the basement and an upstairs room wired with Coax. Currently, the single Coaxial connector on the modem is already in use: connected to another Coax cable (then MoCA 2.0 to modem) to the mai...

abh by Neighbour
  • 472 Views
  • 4 replies
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Getting a problem sorted without a phone

Hope someone can help me solve this tricky issue. All my wall jacks appear to have failed. One jack in the little box underneath the Pure Fibre box (newly installed) delivers a dial tone but dialling out, I just get a busy signal, same when dialing i...

Belleek by Neighbour
  • 382 Views
  • 7 replies
  • 0 kudos

why is telus not hiring more installers?

How can TELUS rationalize talking over 1 month to do a home install? the internet is an essential service, and people cannot be without internet for this amount of time. Would you expect people to be without water or heat for over a month? Why exactl...

tpots38 by Neighbour
  • 239 Views
  • 2 replies
  • 0 kudos

Fiber Optic

One day TELUS offer us to install new top of the line fiber optics super speed internet in our Strata. Free! What a deal. Something is FREE in Canada. We accepted thinking that it will be quickly completed. TELUS tech left the hole in the wall with c...

Not receiving the waybill

I cancelled my home internet October 31st. The agent said I would receive an email with the instructions to return the equipment after the 7th. Now is the 13th, still haven’t received the waybill. The Virtual Agent hasn’t been helpful. Which number c...

Jack777 by Neighbour
  • 349 Views
  • 3 replies
  • 0 kudos
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