After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I'm trying to cancel my service but haven't been called back. They keep me on hold for hours listening to the same music or offer a call back but I don't get a call back. I'm planning to move out soon, so I want to proceed cancellation and sending al...
Its frustrating that there's outage and no information about it, and no real/direct number to call.Whats worse is when you hide support for no internet related issues behind a web platform, that requires internet, and assume that your users routinely...
Bit of a rant over a question......In the 10 years we've had the package that we have with Telus, we have yet to experience more than a couple months without some sort of disruption. It hasn't been the absolute end of the world,as the issues have all...
Hi, I'm a Telus Mobility user for a year now and I decided to get the Home Service (WiFi connection) in January. I understand you need different apps for these. But after creating an account with the home service app, it asked me to link my mobility ...
Just had service installed. I want to use my Google Nest Wifi Pro with it. How do I set this up? With my previous provider it was just a matter of putting their router into "bridge mode". Is there a similar process with this setup?
The Telus Connect App doesn't work to pause devices anymore. I had a schedule for my kids and when we upgraded our internet, these schedules disappeared. I can get into the app but it won't show what devices are connected and I can't pause any device...
Have a brand new new install midway through march (Thank god, my neighborhood's Shaw is complete garbage). I was hoping someone could let me know the specs/model on the modem/router I'll be getting? Vancouver Island, BC, if that helps any.
Plan on removing the TELUS MODEM and connect the FIBRE directly in my UDM (Gateway) as I prefer not to bridge the NAH.Can I just disconnect the XGSPON installed in the TELUS NAH and connect it to my UDM SFP+ port?At least I could get the full 3G to t...
We had home services with Telus for a few years in Alberta. After moving abroad in the fall, we noticed that we hadn't yet cancelled our Internet services. We called to cancel services and the agent was very friendly and mentioned we needed to pay a ...
I started a new service and was sent to new Internet boxes. I’ve decided not to proceed any further and I would like to return them how and where do I return these new Internet boxes? never used, never opened
