Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Fibre 3g throttled upload speeds on VPN

Hello community, I noticed that this week while I am connected to my VPN provider that my upload speeds seem to be only capable of 10Mbps. I am subscribed to 3G with unlimited data addon. When disconnected from my VPN I can get near symmetrical speed...

Kyl by Organizer
  • 222 Views
  • 2 replies
  • 0 kudos

Phone Won't Respond to Gate Code Again

Greetings againI recently had this problem, and it was fixed for a while but it's back again.When someone wants access to my townhome, they go to a call box and press my entry code. This rings my phone, and I press a number on the keypad to open the ...

Another day with no internet or contact

It is now day 5, tomorrow being 6, without internet since I regret leaving Bell, on Friday my services with Telus were installed and within 10 minutes were dropped. I have spent hours of my time wasted with broken promises of being taken care of. The...

Lied about contract

[Tried posting this earlier, was deleted without explanation. So I'll try again.] Has anyone else have this happen to them? I have two addresses. It was time to renew my home internet service for both. Agent on the phone insisted that for address #1 ...

jlkk by Neighbour
  • 189 Views
  • 1 replies
  • 1 kudos

Ongoing Issues with My Telus Account

I have been a loyal Telus customer for over 20 years. I currently am having issues transferring my internet account to my new home. I've been on hold for over 3 hours and talked to over 4 different people and I am not closer to solving a very simple ...

What is the petition request about?

I received an email from Telus complaining about government internet decisions and asking me to sign this petition. Unfortunately, the information provided on what the government is doing and why I should sign the petition was woefully inadequate. Fi...

VA1DER by Neighbour
  • 1154 Views
  • 3 replies
  • 1 kudos

How to file a formal complaint!

In July of 2024 I tried to set up services at our new home but because the house had not sold we wanted to leave the security system until it sold. Low and behold the house sold 5 days after going on the market. We called Telus to inform them we need...

ShaunN by Neighbour
  • 278 Views
  • 1 replies
  • 1 kudos

business voicemail

How do I turn off the automated voice at the end of the outgoing message I have already recorded, directing people to press one for mailbox 1, press 2 for mailbox 2? It makes the outgoing message very long.

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