Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Internet cable

On Aug 24th, I had a Telus employee come to my house as I had no internet service for 3 days. He was here 3 1/2 hours. After doing all his tests in the house and out in the yard where the box is, he said he would have to put new cable in as the other...

CAK by Neighbour
  • 257 Views
  • 2 replies
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Technician providing support on ASUS router

Hi there, It’s been a frustrating journey after I moved to my new house where I had no issue with Telus at my old house at all. I have my ASUS rt-ax88u pro and have Telus nh20a. I’ve bridged the Telus modem 10g but my mesh system is still very unstab...

Internet is out. Red light on modem.

Internet went out at around midnight. It’s now 4 am and still not working. Tried restarting the modem several times to no avail. Just had a solid red light on my modem. Doesn’t say there is an outage in the area.

Park61 by Neighbour
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  • 4 replies
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Telus blacklisted by UCEPROTECT

I learned today we're all in the UCEPROTECT blacklistYou can check your IP by going to https://whatismyipaddress.com and entering it here: http://www.uceprotect.net/en/rblcheck.php See below for my results.Question is, can we expect Telus to fix this...

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sgarces by Neighbour
  • 636 Views
  • 7 replies
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Previous carrier cancellation fee

My internet and phone was with Shaw. I have received my final bill from Shaw and I see I have been charged an early cancellation fee of $210 That isn’t what the Telus salesman told me at the door when I signed up with Telus. He told me Telus would ta...

Cathop by Organizer
  • 316 Views
  • 1 replies
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How do I file a formal complaint about customer service.

On Thursday Aug 23rd our home phone stopped working, with an "out of service message". I have worked with Telus representatives for multiple hours on Chat and phone and we have determined that a technician will need to visit. First available appointm...

snberk103 by Friendly Neighbour
  • 1643 Views
  • 13 replies
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XGSPON to Asus GTX-6000

Hello, i currently have my hub port 1 in bridge mode to my router wan port. Everything is working. my question is, any way to bridge the 10g port that is currently connected to the nokia box on port 1 to my router wan port?

How do I make this look good?

 This was installed by Telus as shown. They want me to pay $175 before tax to fix their work, How can I fix this so that it doesn’t look like a bunch of junk and a rats nest of wires wrapped in electrical tape.

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JACA by Neighbour
  • 281 Views
  • 2 replies
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