Contract that we didn't agree to

[Brandi1]

When our contract was up for renewal, we contacted Telus and spent several hours negotiating a new contract. We were told that the bill would be $148/month. At this point, this includes Telus home services such as a doorbell which wasn't even working.

The next month our bill came in at $183. When we contacted Telus we were told that the original agent gave us a deal that they didn't have permission to give. Instead of contacting us, we were just signed up to a contract that was $30/ month more than we had agreed to. We would not have signed this contract had we been given the opportunity.

So far Telus has been unable to help with fixing the price of the bill that they had initially agreed to. They have also been no help with a broken doorbell camera or with our security system. We feel like we are paying nearly $200 for very limited services in a deal that we didn't agree to but are locked into for 2 years 

We have been with Telus for many many years. We have 4 mobility accounts, tv, internet, home services and home security. Is this how they treat loyalty customers?

Suggestions on how to move forward would be appreciated.

[AHodges]

I've experienced this exact same thing twice with Telus now. Once with mobility when I signed up three of our cell phones to telus and the actual monthly bill was $92.81 higher than the price quoted in person in their store. I was simply told that the agent quoted a price they weren't authorized for.

Then this week I signed up with a sales agent by phone for internet and Optik TV. They quoted $160/month but the statement came by email and it is $182.95. They record every call, so I'm curious why they can't go back and review the original call when their agent quoted me the original price.

[jackrabbit000]

This happens all the time.  Contract agreements mean nothing to Telus. You wouldn’t believe how many times it had happened to me.  I’m almost positive that they do these increases on purpose and hope the customer doesn’t notice.