TELUS Neighbourhood

Gramps

My doorbell captures a video, open the app using my phone connected to Telus 5G network, choose video to view, spinning, spinning, spinning. Over 2 minutes and no video to view.If I connect with WiFi it's a far faster response time. What's missing fr...

Gramps

I tried accessing the link for TS the app and got "404". Not useful at all.

Gramps

Why is it so slow to show me the video captured by the doorbell? It takes forever to get the video to play on my pixel 8. It doesn't matter if I am connected to 5G mobility network or wifi.If it was a critical nature the emergency would be far over b...

Gramps

Watching a recording, press skip to move through a commercial, recording freezes, message pop-up says Pvr is offline. No, it's not, we're watching a recording! Sometimes if we restart the program and FF we can watch through the commercial and then t...

Gramps

Constant sign-in request for Google Play Services, Drive, Docs and Sheets which are all denied by Telus restrictions in Work Space. I've been in touch with Google Play support and work Space support. The common response is this is an ISP issue. Deep ...

Gramps

I was with Koodo for a few years after Telus and now I'm back with Telus. Do you have any other Telus services you can bundle with mobility? It helps reduce your costs.

Gramps

What we did was transfer my Telus mobility account to my wife's account. We now are a family plan sharing the data on both mobility numbers and getting a family plan discount. We did via phone but I'm sure you can do it at a Telus store. Both mobilit...

Gramps

Got an email on my personal account, not the security account telling me how to do something that wasn't even a problem. Told the CSR it wasn't part of the problem yet I still got the email. That's not effective TS or Client Support. Shouldn't happen...

Gramps

Just got off the phone with Home Security Support and couldn't get past "the issue is your Network provider, please call them. ". I had to remind the agent more than once I can be sitting in my living room and have an excessive load time before the v...

Gramps

Support pages are okay but not specific enough. Part of the solution is hilights but it's still problematic. If Support was in Canada I'd likely reach out more quickly.

TELUS Neighbourhood

User Statistics

User Activity

Viewing App videos

Link to Home Security FAQ by A B, pinned thread

Home Security App

Pvr is off-line msg while skipping ad

Google Play Services log-in request

Re: I need a new data plan

Re: Adding a person to my plan

Re: Home Security App

Re: Home Security App

Re: Home Security App