Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Telus not Allowing Magic Jack

I changed from Freedom to Telus in august of 2022. I regretted that.Since I made the change, my Magic Jack IP phone has yet to work.Telus had sent about four technicians, but they needed could not solve the problem. I tried Shaw internet recently, an...

Banks007 by Just Moved In
  • 3 replies
  • 0 kudos

Fibre Upgrade

I live in a strata lot and was told that my area has not been serviced for fibre upgrade. I was told there is a charge for servicing strata lots but individual houses are not charged. I am stuck at internet 75 and want to get better internet and not ...

Arcadyn router issues on power outage

Hi guys,I've had Telus Internet in my home since June 2021. I've have constant issues with this router everytime there is a power outage. When it comes back online it doesn't work properly.For example, some websites will load and some won't. Some dev...

Girn by Just Moved In
  • 4 replies
  • 1 kudos

Resolved! Copper to fiber rotary phone issue

We live in an old 1914 house with two rotary phones that do no longer work after fibre upgrade. Dial tone is present but phoning to outside line no longer works. Can we get two of these products from Telus since your marketing tells that nothing will...

MvM by Friendly Neighbour
  • 11 replies
  • 1 kudos

Resolved! Access ONT after bridge mode

Just had TELUS fiber installed. I've set the ONT to Port 1 Bridge mode.I have 2 different routers connected to Port 1 (dumb switch between). Both are up and working perfectly. However I can't get into the modem from within my network. I connected my ...

tjcstuart by Just Moved In
  • 4 replies
  • 0 kudos

I would like to email telus tech support

HI I would just like to ask a simple question. I was wondering if someone would be able to give me an email address for telus tech support. I would like to get a hold of them about an important matter. My mom has a landline witch is connected to my l...

Resolved! Telus Wi-Fi boosters independent mode

Hi everyone, I have two Telus Wi-Fi boosters at home. Each one has a removable plate with its default Wi-Fi SSID and password. I’ve been using just one booster for quite a while, and now I’d like to add the other one. I’m diing it via the iOS Telus C...

SAP by Friendly Neighbour
  • 1 replies
  • 0 kudos

Resolved! is port 80 and 443 blocked?

I'm trying to setup my own webserver and I forwarded both 80 and 443 on the router, I can confirm the ports are open on my machine but despite being forwarded on the router as well, I'm still not able to get to my website through the internet. Anyone...

am3ience by Just Moved In
  • 4 replies
  • 0 kudos

Telus Wifi 6 Access Point Questions

Hi, I just had Telus PureFibre 1.5 GB internet installed in my Vancouver BC apartment, which includes a Telus Wifi 6 Access Point. I can’t find a model number for the Telus-supplied Access Point, but it is a white cylinder with a removable bottom and...

Robgold by Just Moved In
  • 2 replies
  • 0 kudos
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