After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
So my initial 2 year bundle deal is ending on March 31st and I've been told by a couple of different CSR's that I will have to switch over to the Internet 250 package. I've had the Internet 75 package since I joined Telus and since I don't really upl...
I've had a service person attend twice in the last couple weeks. I would like an honest answer as to whether there are system deficiencies in my area. I am unable to rely on my Internet for work, and my son who is a computer science major is about to...
Hello,My mother passed away and I am the executor of the estate. I had the bills changed to the “estate of” and cancelled all services.Final bills were all paid and up to date and all equipment was returned.I just received a bill for contract termina...
Interesting things happen with the Telus Connect App when you pause the connection (the phone it's self) on a iPhone 15. It killed all connections to my to Mac's and the iPhone and I suspect my other Apple stuff, except my Samsung TV and Apple TV. No...
Hi there,I need to relocate from Vancouver BC to Toronto ON due to reasons out of my control. I'm half way through a 2 year home internet contract. It was my intention to keep the the service but I'm being told that the internet service is not availa...
I live in a multi-unit home and I ordered PureFibre at the beginning of the month.Over the month I called 4 times already to get it fixed but every time something goes wrong and another technician gets sent out with the same issue no fibrebox. I had ...
Seeing abysmal download and upload speeds with my gigabit fibre, started on Monday. Down is anywhere from 120-390mbit, up goes as low as 80mbit and as high as 300mbit.Spent an hour with technical support on the phone the other day, and no resolution....
Hello,I moved homes in October 2023 and switched from Telus because they did not offer fibre in my new building. I called Telus Loyalty and they told me they would not charge me a cancellation fee because they could not offer the same service in my n...
My elderly parents like in a 90's home with copper service. All they have with Telus is a land line and the DSC alarm system. Last year their service went down and a Telus technician came around to fix it, and he told them that they were one of the f...
Before someone interjects to suggest that we should refrain from manually changing channels and let the router handle it automatically, I want to highlight that this might not always be the best approach. Particularly in densely populated areas like ...
