Telus insists Service Charge for fixing is valid

[JHawk]

So the technician who mentioned several times that I shouldn't be charged for his visit apparently never wrote that on my account notes, so I'm on the hook for almost $200!

BTW, does this installation look "normal"??

[TELUS_Support]

Hello. We can definitely take a look into this with you. We'll send you a private message to discuss further.