I have a talk and text 100 mobile plan. I topped up my account with $100 before my plan was coming due for renewal. The balance showed the $100 at first, however, when I tried to make a phone call a couple days after, the call could not get through and a message said that I did not have a plan because my balance was short of funds for the renewal. I then checked my plan balance again. It only showed $99.98 instead of the $100 which was required for the renewal. Two cents were missing for some reason. The two cents of course is an extremely insignificant amount, but it caused me the time and inconvenience as well as the trouble in finding out and fixing the problem. I tried to ask what caused the problem but the Mobile Assist and the #123 were useless, and I even called the Telus service lines but there were no live persons I could talk to. Also, I wanted to just top up the balance enough to renew but the top up amount needed to be $10 minimum. Now I have a balance of $9.98 sitting in my account for nothing.. And where is the two pennies gone anyway?
