Forum Discussion
A Two-Cent Mystery
I have a talk and text 100 mobile plan. I topped up my account with $100 before my plan was coming due for renewal. The balance showed the $100 at first, however, when I tried to make a phone call ...
TELUS_Support
Official Support Team
Official Support TeamIt's difficult to say for certain without looking at the account details but it could be the system billing for any partial amount owing (ex. there wasn't enough to cover the 911 fee and it's collecting the balance or trickle data usage ). We'll send you a private message to collect some account info to see what might've happened.
Thanks for looking into it. I’d like to know the details if you could find it out.
