Internet & Home Phone
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Run Fiber to Home

I have asked multiple times for fiber to run to our house, and constantly get given different answers ranging from fiber is not available until you subscribe (so I signed up for the DSL service with the promise fiber would become available.) to you h...

Resolved! How to get latest hardware… maybe

We’re nearing the end of a very long renovation. The house has been wired with new cable. There’s a line running to the garage.Our Actiontec router and the Optik TV PVR etc have not been hooked up for over a year. the Nokia Fibre box has been in use ...

emcee2 by Coach
  • 518 Views
  • 1 replies
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Resolved! Seniors discount promotion

Had someone call from 1-778-562-5057 offering a seniors discount for my Telus landline, internet and mobile phones. With all the BS going on I am wondering if this is legit. I was sent a email bearing the Telus webpage with links to the details of th...

Resolved! Getting a 2.4g signal out of the new wifi6 modem

I have just had the new round dome type modem installed ... and now my WiFi B-Hyve Irrigation Timer will not connect to it. Research seems to indicate that the B-Hyve will only use a 2.4g signal ... and I believe the new Telus modem does not do that ...

RB123 by Friendly Neighbour
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  • 5 replies
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Why my WAN IP and Internet IP is different?

I am checking my WAN IP from the router and the Internet IP from What Is My IP Address - See Your Public Address - IPv4 & IPv6 bothboth look different? how can I (Telus) make it same? I am finding some difficulties when i configure the services like ...

gilton by Neighbour
  • 514 Views
  • 2 replies
  • 0 kudos

Poor Customer Service with billing issue

I have recently changed my address to a new location and TELUS accidentally cancelled my services when the technican called to open a work order to install services at our new location. They fixed their error on the same day however they have also ch...

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