Recurring Billing and Customer Service Issues

[James11]

I have been having issues with Telus for the last year. They are an awful company and have been taking advantage of my elderly father. They are unable to restrict PPV, over charge for services then promise reimbursements only to go back on their word. They constant lie on the phone, aggressively sell 2 year plans after multiple calls requesting this NOT to happen… the problems go on and on. If you are considering getting any home service with Telus … do not. The only remedy I have found is making a complaint to the CCTS 

[TELUS_Support]

We're truly sorry to hear about your experience and the challenges your father has faced. This is not the level of service we want to provide. Please send us a private message so we can review the situation and find a resolution as quickly as possible.