Internet & Home Phone
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Resolved! contact info for pure fibre remediation problems

Hi everyone,I am looking for an email address to send my photos and complaint about the poor remediation done on my property after the pure fibre team pulled lines into our neighbourhood. Does anyone have an email or specific contact info for dealing...

YYC_indy by Neighbour
  • 2111 Views
  • 1 replies
  • 0 kudos

Resolved! Internet PureFiber plan upgrade

I upgrade my PureFiber 75 internet plan last Thursday evening to PureFiber 500. I got an email confirmation of my order the next day, but no information as to how long I need to wait to see the upgrade in D/U speeds, or if a technician visit is even ...

ndufort by Neighbour
  • 3330 Views
  • 5 replies
  • 0 kudos

Property damage

When Telus fibre was installed last year on my street my front lawn was dug up. It still is a disaster and I can not get a response .

Muretti by Neighbour
  • 2385 Views
  • 3 replies
  • 1 kudos

Upgrading from 1g to 3g - Issues / rant

I have tried to get this upgrade for 3 weeks now going on 4 and still can't seem to get it. After approx 9hrs on the phone, multiple calls to the call center and managers we still are no where, 3 last minute canceled appointments, Constant circle of ...

brdgti by Neighbour
  • 1389 Views
  • 1 replies
  • 0 kudos

Resolved! Port forwarding on Technicolor EWH1350TLU

Hello, I had Telus PureFibre Gigabit Internet installed last month. How do I configure port forwarding and control the DHCP IP range on the Technicolor EWH1350TLU? What are the login credentials for the network access hub NH20T? Thanks.

DMCGY by Neighbour
  • 2280 Views
  • 1 replies
  • 0 kudos

No notification of price increase?

Hello, I had some monthly promotions expire as my term ended, as well as some other price increases on my monthly internet plan. It was a huge increase in the monthly price, made months ago. I only noticed it today. Telus didn't bother to properly no...

thryus by Neighbour
  • 4312 Views
  • 4 replies
  • 0 kudos

Resolved! Telus Rewards

Are Telus Rewards still a thing? I used to have rewards points now I can't find them.Have they been discontinued?

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