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You need to be on your home Wifi and enter admin password to proceed

dan_mah
Neighbour

Hello, I'm having trouble connecting my Telus boosters onto my home network.  My boosters are connected to the network by hardwire for the setup.  On the mobile app, when I go to "Network", "Add" (booster), this message comes up, "You need to be on your home Wi-Fi and enter your admin password to proceed.  Please ensure you're connected to your Wi-Fi and reopen the app to try again".  My cell is connected to my home network.  I can see all my home wireless devices on the app.  I tried logging out of the app and signing back in.  I also tried reinstalling the app.  Nothing worked.  Any suggestion?  Can the boosters be configured through the router: 192.168.1.254 (without going through the mobile app)?  Thanks in advance.    

25 REPLIES 25

A-B
Community Manager
Community Manager

Hello. Have you tried 'forgetting' your home network, turning off cellular data, and then reconnecting everything to see if that works?

Your suggestion didn’t work. Any other ideas?

A-B
Community Manager
Community Manager

Hmm, your best bet may then be to reach out to our Tech Support team. Have you spoken with them?

dgock
Neighbour
I’m experiencing the same issue. Did you find a solution?

NFtoBC
Community Power User
Community Power User

Can the boosters be configured through the router: 192.168.1.254 (without going through the mobile app)?”
I have configured the Boost units in the past by finding their IP address in my router’s web admin page, then accessing the Boost web admin page by use of those found IP addresses.

NFtoBC
If you find a post useful, please give the author a "Kudo"

ChesterL
Neighbour
Did you fix your issue already? Coz im having the same problem thanks

dng
Neighbour

having the same issue here.

TELUS_Support
Official Support Team
Official Support Team

You'll probably need to have our Tech Support team look in to this. Feel free to send us a private message here if you want help connecting with them!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Sure. When can i get them to look at it?
D :ng_button:

TELUS_Support
Official Support Team
Official Support Team

Anytime you'd like. Feel free to send us a private message and we can pass along the info.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I dont see any option to privately message someone. Tried mobile and pc browser.

TELUS_Support
Official Support Team
Official Support Team

In the top right corner of the community there should be a small envelope icon next to your round profile picture which will take you to your Inbox where you can compose a new private message.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

DrMarvin
Neighbour

Same thing on my end. Can't this guys post a definite answer once and for all. Or we need to message them one by one. Unbelievable.

TELUS_Support
Official Support Team
Official Support Team

Hi, thank you for reaching out! Sorry to hear about the trouble you're having with connecting your Telus boosters. Here are a few steps to help resolve the issue:

 

Verify Network Connection:
Ensure your phone is connected to your home Wi-Fi network (not a guest network or mobile data). You might want to try reconnecting your phone to Wi-Fi to confirm.

Clear App Cache:
If you're using an Android device, you can try clearing the app cache in your device's settings. For iOS, reinstalling the app (which you've already done) typically achieves the same result.

Admin Password:
Ensure you're entering the correct admin password for your Telus network (this is different from your Wi-Fi password). You can find this password on the back of your router or in your Telus account under "Network Settings."

Try a Different Device:
If possible, try setting up the boosters using the Telus app on a different device, such as a tablet or another phone, to rule out device-specific issues.

Router Configuration:
Unfortunately, the boosters cannot be configured through the router interface directly at 192.168.1.254. The Telus Wi-Fi app is required for setup.

Reset the Boosters:
If none of the above works, reset your boosters to factory settings and try again. To reset, press and hold the reset button on the booster for about 10 seconds until the light flashes, then attempt the setup process again.

 

If the issue persists after these steps, please let us know by sending us a private message and we can get someone to assist further. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I don't even have an option to enter an admin password...

TELUS_Support
Official Support Team
Official Support Team

What are you seeing instead? Can you take a picture or screenshot?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

TELUS_Support
Official Support Team
Official Support Team

Can you try unplugging power to the units, wait 10 seconds, plug them back in and try again once they've booted up. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Unfortunately, I have tried doing that multiple times to no avail.

Also getting the same page. Where do you add the admin password? 

using an iphone 11