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JStars
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Re: Reimbursement
It doesn't make sense to me. You bill Telus unless they contracted you to provide a service, and this does not sound like this is the case. It sounds like you are claiming damages resulting from lost hours of work. In this case the Limitation of Liability (para 52) of the Internet Access Service Terms would be most relevant, specifically the part about it being limited to $20.Re: Reimbursement
I think you will find that your service agreement indemnifies Telus from damages related to troubleshooting or loss of service, but you should check before "sending an invoice". I think you are referring to Wifi Plus which Telus has made a subscription. Prices seem to vary between users. I was offered $5/month, another time it was $10/month. In my view you should not have to pay to have wifi work in your home. I encourage you to negotiate with Telus.
