Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 61 replies
  • 2 kudos

Resolved! Disable Booster SSID Broadcast

Does anyone know if there is a way to disable the Booster SSID from broadcasting? I know how on the T3200M, but since the Boosters are controlled by the TELUS My Wi-Fi app, I do not currently see a way.

Gadjet by Just Moved In
  • 1 replies
  • 0 kudos

Internet Problems

Is there an actual solution to getting Telus Internet to work properly? My speed dips to 1.5 Mpbs every night, without fail. I have had multiple techs come to my house to attempt to resolve this situation - they have moved the router to different loc...

WIFI password frustrations

Hi, there.I wanted to start watching Disney plus on one of the televisions in my house, with the "box" turned off.I had to type my WIFI password in.. and, well, my default had 12 characters while only 10 were "allowed". I just think it's stupid that ...

Pause Wifi Easy to workaround?

The wifi pause functionality is good in theory but, unless I'm wrong, by default, once the wifi is paused it directs the paused device to the router dashboard page where the user (without logging in) can just hit 'wireless reset' and it will then req...

Lameys by Just Moved In
  • 0 replies
  • 1 kudos


Hello! I am getting a new computer soon, and I was wondering how the internet connection would work. I am not sure how to connect the PC through an ethernet cable because my router and modem are in a different part of my house. They are connected to ...

chapped by Just Moved In
  • 3 replies
  • 0 kudos

PureFibre Moving

Not the best time but I am looking at moving but need to know if Telus would still complete the relocation of the services. I live in an apartment building and Fibre connection would need to be moved at the connection panel to the new unit. Does anyo...

Saba by Neighbour
  • 5 replies
  • 0 kudos

I just learned Telus is migrating webmail to Gmail!

I suspect this is related to email issues Telus had in August but that's speculation on my part. I was trying to modify my Junk mail settings for Webmail and can't seem to find the settings to change it. In the process I discovered this:Webmail to Gm...

FuzzyLogic by Community Power User
  • 107 replies
  • 5 kudos

T3200M - what is the current firmware available?

I have not had the firmware updated in my device for quite a while (Dec 2018), and I fear that telus doesn't update the firmware unless there is a problem filed or request from me to do so. What is the most recent revision of firmware for this device...

NotGeeky by Just Moved In
  • 5 replies
  • 0 kudos

Resolved! Telus ONT box + switch

Hi, I have Telus fibre internet. The ONT box is in the basement all the ethernet cables for all of the rooms are there. The ONT is conected to the actiontec 3200m in my living room. Im wondering can I put a switch after the ONT box and plug the actio...

aldoh87 by Neighbour
  • 12 replies
  • 0 kudos