Our house was built in 2015, with two attached dwellings replacing an old single house. When I check out available plans, it indicates that there is no fibre availability (it only offers lame low-speed service), but when I enter my neighbour's address, it indicates we can get fibre speeds. I tried calling Telus Sales and Service but got no help, they basically said they couldn't do anything. We currently have Shaw Gig service, but would love to move to Telus, as we've got Telus Security as well as two Telus cell phones. We just need our address updated to show it supports the speed since our address does not appear to have been registered in the Telus system when built.