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Wifi intermittent across devices
I've got TELUS PureFibre Gigabit Internet, an ActionTec T3200M modem, and within the last month, all of my devices in the house (though at different times) have dropped the wifi, then tried to reconnect, then sorta connected, just to drop it again, and then hang in a "authenticating, disconnected" cycle until they give up. It's happened across Macbook laptops, iPhone's (17pro, 13pro), and our Sony Bravia TV. Once a device is in this one second it's connected, one second it's not connected death spiral, it eventually times out after a while and the only recourse is hard rebooting the modem. I've tried resetting / hard rebootting the devices as well (start/stop laptop, start/stop TV, etc.) but only the modem seems to allow them to function okay again. While this is happening, it's not unusual for other devices in the home to have solid, well functioning connections. Getting pretty tired of this (work from home) and am also getting tired of the TELUS support options that tell me to restart my machine, have I checked the connection, etc. Anyone on here experienced the same thing? I've got SmartSteering turned on, there's lots of TELUS wifi in our neighbourhood that I see amongst the dozen or so other wifi networks visible... Had the same setup since Fibre was installed, haven't done any changes to the modem, but it's become increasingly flakey as of late.
Home phone Voicemail not working
We have had Telus Voicemail for years on our landline. There were some service interruptions last week when we had no phone service. The phone is working fine now but our Voicemail no longer takes the messages and instead it now goes to the built in phone system. No luck trying to get thru to Telus tech support. Any ideas how to fix this?
Can't Fast Forward Recorded Program
I recorded The Great Canadian Baking Show series from the CBC Calgary channel (204), but I can’t fast-forward through any of the episodes. A previous thread on this forum from two years ago mentioned that fast-forward rights for CBC Edmonton were misconfigured in the system. Has this misconfiguration returned? I’ve recorded this CBC program in the past and have always been able to fast-forward.
Unresolved Billing Error and Repeated Collections Notice for Account
I am writing to report an ongoing billing dispute that has already caused significant harm to my credit score. In January 2025, Telus incorrectly sent my account to collections for an erroneous charge. After I contacted Telus, the error was acknowledged, and the collection agency removed the entry from my credit file. However, I recently received another collections letter stating that I owe Telus $554—an amount I do not recognize, as my bills have been paid automatically from my bank account without interruption. To resolve this immediately, I request the following: A detailed explanation of how and when this $554 charge originated, including a breakdown of the invoice, date of service, and any supporting documents. Confirmation that my account is fully up to date, with proof of all automatic payments processed since January 2025. Immediate action to recall this collections notice and have it removed from my credit report as this second error has caused my credit score to drop by more than 100 points. Compensation for any related costs, such as credit monitoring fees, if applicable.13 months waiting for a cheque
After opening a case with CCTS last year, Telus agreed to pay me $160 for misrepresenting their fibre product and damaging my home. I still have not received a cheque, 13 months later. I’ve called CCTS again and again, and Telus agrees to send the cheque again and again. But they never do. Should I be looking at small claims? I thought a CCTS agreement would resolve this, but Telus has no interest in following through on their word. I don’t know who else to contact at this point. I sent the CCTS another email. It’s been so long, the original case manager’s email doesn’t work anymore. I also emailed the Telus “Solutions” email that they contacted me from after opening the original case. At this point, the money doesn’t even cover the dozens of hours sunk into this mess.
