Internet & Home Phone
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Resolved! Contacting Telus

How do I contact telus customer support without talking to the bot or waiting on hold for >1 hour during business hours? I am a full time working physician, I will never have time during business hours to wait >1hr. The [email protected] is no longer...

bhumm01 by Neighbour
  • 5381 Views
  • 5 replies
  • 0 kudos

Resolved! Wi-Fi Admin Login Timing Out

I was previously able to login via 192.168.1.41 and switch my Wi-Fi on and off. Then I unplugged the Booster and must have messed something up. Now this domain just times out, can't even get to the login page. I also tried 192.168.1.254 but the usern...

Duggy by Neighbour
  • 3754 Views
  • 1 replies
  • 0 kudos

Resolved! New modem

Telus just sent us a "upgraded modem" we were told ours is out of date. The modem showed up today, and it is the same model number as the one i already have, t3200m. Is this a mistake, or does telus upgrade there modems and give it the same model num...

Sparky27 by Neighbour
  • 2089 Views
  • 1 replies
  • 1 kudos

Resolved! NH20A Bridge Mode and admin page not find

Hi @DrPacman,Telus technician gave me the NH20A today and installed it successfully. Now the path is:PurFibre ==> Nokia SFP+ ==> NH20A (10G bridge mode) ==> RJ45 10G port ==> CAT8 ==> UDM-SE (RJ45 WAN port 2.5G supported) ==> Switch ==> My PC. My PC ...

Ming by Organizer
  • 5376 Views
  • 2 replies
  • 0 kudos

Incorrect Data Bill

Hello,I reached out to support a couple of days ago regarding incorrect network usage and additional bill. Kunal from support team told me that the issue is been escalated to right team and I will get a response soon from that team but so far I haven...

Ana1810 by Neighbour
  • 795 Views
  • 0 replies
  • 0 kudos

Resolved! Remote access to my Plex server

I have a plex server running on my Telus Fiber. Recently some remote family members have lost access while others have no problem at all. The two remote users are both on Telus fiber with T3500M modems. They can gain access via the cellular network b...

b_abbott by Neighbour
  • 4421 Views
  • 5 replies
  • 0 kudos

Why does Telus Deserve my business?

Telus is the most painful company to deal with : contact : troubleshoot : resolve problems, that I have ever encountered. I have been waiting on hold now for over one hour, spoke to 3 representatives and now waiting for a fourth. The entire time I ha...

Resolved! UMD-SE try to get 1.5 GbE download speed

Hi @DrPacman,I am trying to get the 1.5 GbE download speed from Telus. Currently, I am stuck in 940/940 Mbps. I am using UDM-SE and it only supports 1G/10G SFP+ or 2.5G RJ45.I am looking at the Telus Modem that you mentioned in many posts.nh20a & ONT...

Ming by Organizer
  • 1482 Views
  • 1 replies
  • 0 kudos
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