Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 65 replies
  • 2 kudos

VOIP audio occassionally bad

We recently converted to Telus from Shaw. On Shaw, we had a measily 25 down / 5 up and rarely had audio issues even when 2 or 3 of us were calling in to web, skype, teams, or zoom calls. But now on Telus 150, I'd say at least half of my MS Teams call...

Logging into 5g on Modem

Hi all, I repeatedly am having issues connecting with the 5G wifi network offered on my t3200 modem. When connecting to the 5G variant I receive a message back stating that my password is invalid. I often have to re-enter the same password several ti...

Tristan by Just Moved In
  • 2 replies
  • 0 kudos

Paying bill through my bank

Hi there,I am trying to choose Telus as a payee for my Internet and home bill but don’t know which option to choose under the different Telus listings given by VanCity.Does anyone know what it would be called?Thank you

Skyrose99 by Just Moved In
  • 1 replies
  • 0 kudos

Problems using my own modem

Hi folks - I'm in Calgary with Telus Internet/OptikTV/phone services, non-fiber. The modem has coax going to the wall. I purchased an AX6000 wifi 6 router and have been trying to connect to the modem. I have been unable to get an external IP address ...

dnaworks by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! bundling utilities to cut expenses

Hi , we are trying to cut monthly costs ,maybe by bundling cellphones, house ph.T V & internet , we are out of town a ways , still have cell service but have a hub for the internet & a dish for T VIf anyone has suggestions for us please give us your ...

DB3 by Neighbour
  • 4 replies
  • 0 kudos

Unable to access T3200M modem settings after factory reset

I recently moved my modem to a different location in the same room, but afterwards the Internet kept disconnecting on and off throughout the day. I just applied the solution of factory reset then replugging a few times, hopefully it works. I'm now un...

arinapax by Just Moved In
  • 1 replies
  • 0 kudos

Internet randomly cuts out sometimes.

On random occasions our internet seems to completely cut out (wifi & ethernet). It doesnt happen all the time but it happens often enough to be an annoyance. I believe the internet light on the T3000 modem turns orange/yellow when this happens but I'...

JoeyBob by Just Moved In
  • 2 replies
  • 0 kudos

Returning equipment

I posted my equipment but I forgot put my name and letter from telus inside the box , what can I do now ?

Joojoo by Just Moved In
  • 1 replies
  • 0 kudos

telus hub to fibre optic

all, super new here! I live in a rural area that only has very limited internet, well, until Sept this year. we has Telus internet 6, yes, 6mbps. We tried for over 3 years to get on with telus hub and finally got on. We were warned when we signed up ...

Loadie by Neighbour
  • 3 replies
  • 1 kudos