Payment error

[Tatsuya]

I am currently outside of Canada and encountered an issue while trying to make a payment scheduled for November 20 through my BMO Bank account. Unfortunately, an error occurred, and the transaction did not go through.

In an attempt to resolve this, I accessed my Telus account and tried to make the payment using my card, but that also proved unsuccessful.

I am eager to ensure the payment is completed by the 20th of November. Could you please provide guidance on how I can successfully make this payment? Your assistance in resolving this matter promptly would be greatly appreciated.

Thank you for your attention to this issue.

[jackrabbit000]

If you can’t pay online, give them a call and make a payment through a Rep on the phone.

[dru]

Good suggestion, @jackrabbit000. If you're abroad, you can call our "roaming support" number via:  +1 416 940 5995. If the payment is for home services, you can ask this team to transfer you to the appropriate line of business.