Internet & Home Phone
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Latest topics

Moving Services assistance

I'm moving my internet services to a new home at the end of this month. How do I know whether previous occupants have left equipment if in fact they are/were with Telus? I need to know for purposes of booking a technician or not. I can install myself...

LisaBee by Neighbour
  • 1729 Views
  • 2 replies
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Internet During Power Outage

Hello. We are in a new townhouse which has experienced several power outages since moving in. Everytime the power goes out, our Telus fibre optic and my Bell cell phone service goes down too. Is there anyway to get our Telus fibre optic running durin...

Escalation - Request - Peering Riot Games x Telus

Hi There,Just a bit desperate to send this message but hopefully will get your assistance on escalating the below request from Riot which I hope I'm in the right place to do it. I've been working with their support for multiple weeks on trying to res...

RiotLogo.png

Smart Hub Upgade

I was offered an upgrade to 5G by the "promotions" dept for my rural internet. On a 2 yr package, they are also increasing download speed and removing the cap for no add'l cost. The issues are: they are are setting the hardware price at $840 (which I...

Telus is mocking me.

Telus is mocking me. I don't understand what is going on!I live in Calgary and in 2018 I bought a new house and wanted to proceed with Telus since I was their customer many years already. Telus salesperson checked my new address and said this is not ...

dzyanis by Neighbour
  • 2611 Views
  • 4 replies
  • 0 kudos

Resolved! Telus Pure Fiber in Bridge mode with modem NH20A

HelloI have a new setup and need to get the NH20A modem to bridge mode. I have talke to Telus and the steps they told me make no sence normaly there is a setting you can change the modem to bridge mode but I do not see it. The steps from Telus was pl...

BradM by Neighbour
  • 15835 Views
  • 3 replies
  • 1 kudos
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