Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 855 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 8430 Views
  • 61 replies
  • 2 kudos

Is my money no good anymore?

After ordering fiber gigabit, the tech did half the job, the outside part, and said he';d come back. I said but you'll be under quarntine by then. He said no problem, we already started your job. The tech didnt show up, and I managed to book again, t...

chunst by Neighbour
  • 545 Views
  • 1 replies
  • 0 kudos

What kind of fiber line do I need to run?

What kind of fiber line do I need to run from inside my home to outside? It is going from a low voltage panel, through a conduit, and then outside. Does telus have a recommendation? Brand, specs, ratings, etc? The folks at Gescan didn't know. Also, d...

Sciguy05 by Neighbour
  • 512 Views
  • 1 replies
  • 0 kudos

New Fibre Install Cabling Requirements

We are wanting to switch to Telus Internet 300 and Pik TV and I know that the technicians are not coming in to homes right now.We only have coax coming in to the house. What if any cable will have to be installed to provide service to the modem? We d...

Stranger by Just Moved In
  • 730 Views
  • 1 replies
  • 0 kudos

Smart Hub is limited wifi.

The Smart Hubs are limited to wifi connections. I have a ZTE MF279T and am always struggling with having to shut off connected devices, cameras, kids devices etc. etc. Is there something I can do to combat this problem? Thanks!

Running fibre line and home planning

HiI am remodeling my home and have the drywall riped off.My idea is to have a low voltage panel and a network switch in there. From there I will have about 15 cat6 runs to various parts of the home.So basically: telephone pole -> outside box -> low v...

Sciguy05 by Neighbour
  • 1056 Views
  • 3 replies
  • 0 kudos

Resolved! Wi-Fi Boost

I set up the starter system without any problems. Now I want to add a third unit. Does it have to be connected to my Ethernet? The set up wizard doesn’t want to let me set up a stand-alone third device.

DHS by Just Moved In
  • 588 Views
  • 1 replies
  • 0 kudos

Unable to use internet on my laptop only

I’m having trouble getting on the net with my laptop (2013ish MacBook Air). When I try loading any page (tried chrome & safari) I get “this site can’t be reached”.It started off last night, where all pages randomly began running very slow, except Fac...

Mgwhis by Just Moved In
  • 1584 Views
  • 4 replies
  • 0 kudos

Need Help Planning Home Network Setup

Hello, I would appreciate any help this great community could provide. I have Optik TV and Internet 300 in a three-level townhouse (Garage and office on ground level, living space on middle level and bedrooms on third level). To make a long story sho...