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pointbob
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Joined 3 years ago
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Telus says you can change channels and vol with voice; This is a lie.
My aunt is disabled. We bought a new tv so she could control it with her voice based on what Telus advertised. "Get hands-free voice control of your Optik TV with TELUS Home Assistant Action .... Dwayne Benefield, Senior Vice-president, Connected Home, Entertainment & Enablement," I have literally spent 10 hours with customer support over several calls. It does NOT work. Has ANYONE succeeded?6KViews0likes7CommentsHelp. Volume very low on Optik Tv but fine (loud) on smart tv apps Youtube
Hi Strange problem. I connected the Amazon Fire TV to the optik tv box and even with volume at 100 it's barely audible. But when I switch to youtube or roku apps to watch programming the volume is fine and very loud. I checked the volume controls but it seems its only messed up when watching Optik tv channels. I;'ve reset the optik tv box and no difference. Any help appreciated. ps...even when i use the rabbit ears to get signals over the air the volume is fine...it's strictly telus optik tv signals...Solved17KViews0likes4CommentsHelp;disabled and Voice control. Aunt has a new fire TV and Alexa+ Optik
Help; my aunt is disabled and Voice control. She has a new fire TV and Alexa+ Optik tv. She wants to control the channels up and down; volume and mute. And power on and off. We have managed to get her fire tv to turn off and on with voice. But it won't change channels. Weirdly we got the fire tv to recognize the Arris brand Telus optic tv box....but it cannot change channels in the test screen. Everything else seems ok. But this is being achieved via the actual fire tv ...it is not being programmed via the home telus app. It's a mess. How can we get the darn tv to change channels (cable) with her voice. She's paying a lot per month and telus advertises voice control. We've spent countless hours with customer support but this is so beyond them it's not even funny. Even weirder when she turns off the tv overnight...the tv won't come back on with voice control...someone has to come over and turn the power button of the remote to turn on the tv. And then there a Green Telus Optik screen asking you to press OK to get it working. Then it's alright...except of course for the channel changing. help please.2.1KViews0likes1Comment