Its been over 3 weeks since I lost my fibre. Repairman came out the next day, diagnosed it as a cable issue and said a bucket truck would have to come and fix it.
Everytime I'm given a day that they will be here the day comes and goes with no sign of anyone and no update from anyone even though I have escalated this issue twice.
The 2nd person that I spoke to gave me her direct line and promised she would keep me updated (ya whatever. everyone else promised that as well). I have put FIVE PHONE CALLS IN TO HER, left messages each time and still no update. I even talked to another support person on Friday who spoke to her thru office communicator and asked her to update me. STILL NOTHING.
I spend over $500 per month with telus with home service and cell phones. Honestly after this ABYSMAL service we will likely be taking our money elsewhere for our cells once our contract is up.
When they set us up with fibre the service was great, bucket truck out the same day and we were good to go! Now that they have our business they don't seem to give a wonderful.
Who else can I talk to to actually get something done? 3 weeks is ABSOLUTELY RIDICULOUS.
