Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Utility pole

A car hit theTelus utility pole outside my house, and cut it in half. We have no internet as another truck hit the fibre wire going across the road to my house in two. Called Telus and the said they will send a tech on the 31 August.I don’t think it ...

Paul5 by Just Moved In
  • 1540 Views
  • 2 replies
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Is this a legit Telus sales email address?

Hi everyone, I got a call from Telus. They mentioned Telus deployed the Fiber Optic network in my community and will give me great deal if I willing to switch from Shaw to Telus. In the past few months, I got at least 4 Telus sales person come to my ...

Luluhuan by Neighbour
  • 6568 Views
  • 4 replies
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Resolved! take advantage of my new 1.5 gig service

I am wondering what the right path is to take advantage of this new enhanced service I was offered at my renewal. both short term and long term. I was told the only required step was to wait 10 minutes then restart my gear and it would be re-establis...

mervincm by Organizer
  • 4191 Views
  • 7 replies
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Desktop does not work with Fiber network

Hello, I have recently upgraded my network from 300 to Fiber network. All mobile devices work well on Fiber environment with high speed, but two of my desktops work even worse. I have tested the speed on my desktops. they are all around 45 Mbps, whic...

AdrainD by Just Moved In
  • 1195 Views
  • 3 replies
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What is the username for Telus router????

Had a home internet service installed about a week ago. Asked the installer for the wifi password and admin password and he showed it to me on the round WIFI box. Didn't click that i need a login name. I have wifi password and admin password. I know ...

Everlong by Friendly Neighbour
  • 13235 Views
  • 2 replies
  • 0 kudos

Resolved! Connect Telus fibre to SFP directly to Ubiquiti UDM-Pro

My old Telus Fiber Gateway is old and not sure throughput speeds available. Hope to connect Telus fibre directly to new Ubiquiti UDM-Pro SFP+ WAN input to get 750M or 1G speeds. Wondering if this be possible with existing fibre connection. Here are p...

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Resolved! Pausing Home Wi-Fi/Internet for Snowbirds

We are travelling to the US for the winter ( 5 months). Is there a way to pause your Home Wi-Fi/internet for that time period, or do you have to cancel and reconnect when you return?

What's caused my internet bills to double this year?

I've been renting here in Kelowna for a little over 2 year now. Since April, the cost of my internet has skyrocketed from $84 up to $200. The landlord I rent from has been renting out the suite adjacent to mine for Air BnB, but even if those people a...

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martyB1 by Just Moved In
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  • 1 replies
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