Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Delay Connecting To Internet - Wired Connection

I recently had Fibre installed in my home and signed up for a plan with Telus. Everything is great except my PC connected to the router takes about 30 seconds to achieve a connection. I can only assume it's because the router has to communicate with ...

Infinite by Neighbour
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  • 7 replies
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Billing

I signed up for a Telus promotion $65 a month and install and a free month was included. I just got my first bill and it's almost $400! The robot online was unable to access my account to help me.... How can I get this sorted?

Resolved! NH20A Bridged = random dropped connection on wired

Hello,I saw the r/telus and searched as much as I could online, Telus forum, and in Reddit for possible solutions. Long and short, moved from Shaw to Telus on the 9th of May. I have a homelab setup with a Pfsense router managing everything. Shaw was ...

mikejf by Friendly Neighbour
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New Customer Free TV bundle disappointment

New Telus customer as I have move out and into my own place. I figured getting the bundle would be nice as I am getting an optik tv capable of 4K. I was assured on the phone that I will have a tv alongside some good discount as a part of my apartment...

I cannot connect to the internet on my ONT box

Hi, A few weeks ago my wi-fi suddenly disconnected from the 5G network out of nowhere on my phone, and doesn't seem to want to connect to any other phones in my house, just saying it cannot connect. I tried restarting my modem and the ONT box but not...

Rural Fibreoptic

Hi there, Is there any way to get on a list for consideration for fibreoptic upgrading? We live rural in a small hamlet with about 30 properties, no Internet at all. We have the Telus Rural Hub plans but the speeds are dreadful because the cell tower...

Cayoosh by Neighbour
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  • 1 replies
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Worst customer service and slow internet speeds

I have 1 gig home internet plan which is not even close to 1 gig speeds. I reached out to customer service and they were horrible. I even showed him how slow the speeds were through some video conferencing they asked me to join. I kept on requesting ...

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