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Jhughes1586
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Joined 2 years ago
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Re: Severe billing issue/wrongful activity
I may have lucked out this time. I did get an email and then call almost right away to help me solve this issue. I actually had a pleasant experience with Telus for the first time in a long time. I’m hoping that this time their word holds up and everything is solved! Good luck to you as well!5.3KViews0likes2CommentsSevere billing issue/wrongful activity
I am here to bring attention to a major billing issue/lack of follow through from all agents that I am experience with Telus home and security. Since October 2023, I have been overcharged every month for my bill. Numerous calls each month assure me that I am, indeed correct, and the issue will be fixed in the next billing cycle; it’s not. I have been given credits, apologies and excuses as to why my bill is always higher than agreed upon. I call consistently (and am on the phone for hours) and am always promised, assured etc. that Telus will fix this issue! I want others to be aware of their billing amounts so that it doesn’t happen to others as well! Has this happened to anyone else?! Perhaps Telus may read this and have someone who can actually rectify what I am beginning to suspect as fraudulent activity5.5KViews2likes9Comments